Encore Payment Systems
Addison,#2UPDATE Employee
Mon, March 09, 2009
Encore Payment Systems takes pride in providing excellent customer service and an ethical sales approach. We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships. We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision. We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 866-808-4621 or [email protected]. Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns. Encore Payment Systems Executive Management Team
Monte Lee
Mansfiels,#3UPDATE EX-employee responds
Thu, March 05, 2009
Seriously, you come out of college and think you are a sales manager ? Does it not make sense that you should have experience performing the job you THINK you are qualified to lead others in doing ? You think the appointments were going to be lay downs. That they were going to be waiting pen in hand for you to show up ? It is called SALES not order taker or paperwork finisher. The definition of sales is persuading someone to do something today they were unprepared to do. It seems you did not have this ability. That does not make you a failure, just as it does not make Encore a bad company for making a hiring mistake. You give me someone willing to work 30 hours a week, knock 20 doors a day and I guarantee they will succed in this industry.