- Report: #669184
Complaint Review: Endeavor Telecom - Marietta Georgia
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Author Confirmed
Why?
Endeavor Telecom
P.O. Box 674255 Marietta, 30006 Georgia, United States of America
Phone:
Web:
www.endeavortelecom.com
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Endeavor Telecom Theft of services Marietta, Georgia
I wouldnt waste my time doing any calls for endeavor, that is if you want to get paid.
I am a victim of their sneaky tactics that they are currently using NOT to pay technicians that perform work for them.
They call you to do a job, tell you what you dont and do need for the job and after you complete the work they cancle the ticket claiming you didnt have something the staffer told you that you didnt need.
In my case, I did exactly what I was sent to do for this EMERGENCY CALL. I did troubleshooting of the phone system and discovered issues in the programming. I also made note of a phone line that was not run in the store. I was asked to pull the line in but when I told the endeavor rep that I didn't have any because I was told that I didn't need any, i was met with " OH YOUR REFUSEING TO DO THE JOB". I found that very professional! I was then given a close out after being on site for 4 hrs. When I got back to my office and went to close out the ticket, I discovered that endeavor had CANCLED the ticket after I had left.
Endevor staff acts in the most unethical manner that I have seen. Everything from trying to log you in on site at the time they talk to you, and not for the amount of time you were on hold trying to get checked in to failing to fully document calls so that people can get paid for the time they work.
Give these guys a wide birth and dont be afraid to speak to their customers about the way they do business.
Oh and dont hold your breath on getting any resolution, they will tell you what you want to hear and then ignore you.
Eventually they are going to run out of quality techncians or face a class action because of their business practices.
2 Updates & Rebuttals
cookdm
seminole,Florida,
United States of America
endeavor telecoms payment practices
#2UPDATE Employee
Mon, May 28, 2012
I have done thousands of jobs for endeavor and continue to do so. I have found the systems that they have developed and the processes to be easy to use and to understand. endeavors systems allow for a contractor to receive, perform and invoice jobs with minimal work and receive payment as promised within 30 days of invoicing. the company does occasionally have problems associated with growing pains, but i consider this a good sign. I will continue to work for endeavor and appreciate the great opportunity for what is is.
David
St. Augustine,Florida,
U.S.A.
Update
#3Author of original report
Sat, February 05, 2011
As an update I continued to try (meaning effort on my part) to work with Endeavor on getting them to pay my REJECTED invoice for the job. Endeavors RECRUITER ensured me that he was doing everything in his power to get my invoice paid, by their mysterious CP department, but nothing materialized.
I and other Professional Field Engineers end up waiting for a call or a response that never comes. I fully believe that Endeavor must think that given enough time that people will forget about the money that they owe them and go away.
I took the work in good faith with full disclosure to their staffer as to the materials and skills I had or did not have for that ticket.
Yet when it came down to getting the REJECTED Invoice approved I ended up speaking to a "company man" who could have cared less about the harm and damage that Endeavors business practices cause families and businesses.
Their non payment to me just didn't add money to their coffers but it caused me and others financial harm. I'm sure that they could care less that by not paying their bills that they put people into situations where someone may lose a car, or have the power turned off, not be able to buy food or even get evicted.
I go out and do an honest days work for an honest days pay to keep food on the table, roof over my families head, power to the house and phones operational. In the end I found myself being punished for three reasons. 1) Because the original installer failed to perform the install correctly (I had to point this out to them because they didnt know) 2) Because they expected out of scope work not even listed on the work order to be performed on their command. 3) I refused to be treated like their employee and take the verbal abuse and threats
I am sure that when more and more people begin to complain about Endeavors practices that a few things will happen. They will begin to lose potential customers and current ones or the Georgia AG will start to look more closely at the way they conduct business in his state.
Even with all this being said, I am still out the money for a job that I did as I am sure there are many others that have performed work for them in good faith and have been burned.
