Honor Systems of America
Cleveland,#2REBUTTAL Individual responds
Mon, November 14, 2011
Jim did purchase 5 vending machines from United Marketing that did not work properly from day 1.
Emerson Locations contacted us to do location work as a sub-contractor for Jim's equipment. His promises and warranties were contracted with United Marketing and Emerson location services. We do not work for any of these companies that promised him guarantee's and warranties. We are a subcontractor and had no obligation other than to get his 5 locations. He made a deposit to uphold the warranties on location with Emerson Location Service not my sub contracted company. All replacements are done by Emerson Location Service we are just a sub contracting agency that placed and located his equipment. Jim asked us to pick up equipment from freight, uncrate, clean, assemble, and deliver to locations. After acknowledgement of vending equipment not having bill changers on them he asked us if was possible to purchase bill changers. We had 3 working changers in our possession and were able to install two on his equipment and left a 3rd for him to install. He was with us when we installed the bill changers and witness them working fine. They were sold used "AS IS." with no warranty attached. The company we use for equipment had a backorder on the remaining 2. Once I received the 2 changers in he was asking for a refund. He has been refunded for the 2 bill changers he did not recieve. The other charges he paid us for was a delivery charge that he agreed to pay for delivery and set-up before we picked up equipment from freight company and Emerson Locations Services remaning contracted balance payable to any sub contracted agency. Jim was toured on all locations, taught how to use equipment to best of our knowledge and was aware of certain drink/snack columns not working, where additional mechanisms were needed. RECAP. We uncrated, assembled and delivered machines to each location. We took Jim to Sam's CLub to buy product, we toured Jim on all locations. We installed 2 bill changers. We left 3rd in his possession. We refunded him for the 2 changers he didnt want. And needless to say it was over 100 degrees the day we delivered the equipment. P.S. Jim also thinks that if you have to use a washer to bolt the changer it is not working. We cannot and will not honor other promises by other companies especially with faulty equipment. We did everything in our power to get his route up and running. He spent way too much money for his 5 mechanical vending machines without bill changers. He made a bad judgement call on equipment and he wants to point the finger because we are the only ones that will respond to his complaints and we are the only ones he was able to physically reach out and touch in his whole vending journey. He opened this complaint with he purchased 5 machines from a company you shouldnt do business with. How is this our fault.