angrysearscustomer
United States of America#2Author of original report
Sat, September 01, 2012
I couldn't wear this bracelet because it broke the day after I got It. So it WAS NOT worn for six months!!!!! I TRIED to return the bracelet within the 30day return but everytime I called your company your employees said they could not find my order... In no way trying to take advantage of anyone. This bracelet broke, tried to return it and could not. You said you would pay to get it fixed which was $35. Which I still have not seen.
obviously ordered the item from sears.com so I had proof of the order.
Employees kept saying they could not find it until after the 30 day return policy. Right..... I was rudely talked to and basically called a liar bc it couldn't of cost more than $20 to fix....ummm sorry sir thats what it cost to fix it so thats what you should pay. On top of a company making well over a 100% profit. On a crap bracelet trying to make tons of money on a breast cancer bracelet to remember loved ones. I was told by the company that this bracelet cost them $114. Awesome that I paid $281 for this piece of crap. Totally ridiculous.
Enlightened Expressions
Wilmington,#3REBUTTAL Owner of company
Sat, September 01, 2012
Unfortunately your report misstates and leaves out key facts. You have stated that our rating with the Better Business Bureau is "F" this is not true and representative of your willingness to bend the truth. In fact, we have an "A" rating with BBB? Where I was raised, this is called a "lie." Please see our rating on their site from the following link: http://www.bbb.org/concord/business-reviews/jewelers-retail/enlightened-expressions-in-wilmington-nc-92025172
You also fail to mention that you purchased this item in February and have worn it for 6 months. I'm not aware of many stores of any size that will do as you have asked after 6 months of wear and tear. We have a generous no questions asked 30 day return policy. If we make a mistake we even pay for the return shipping and provide compensation for our error.