- Report: #656155
Complaint Review: Enterprise Rent-a-car Manassas Virginia - Manassas Virginia
Reported By:
Pissed off renter in VA -
Manassas, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Enterprise Rent-a-car Manassas Virginia
7823 Sudley Road Manassas, 20109 Virginia, United States of America
Phone:
703-331-5616
Web:
www.enterprise.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise Rent-a-car Manassas, Virginia Enterprise, Enterprise Rent a car Sudley Road Manassas, VA branch scams customers! Manassas, Virginia
I rented a minivan from Enterprise Rent-a-car, 7823
Sudley Rd. Manassas, VA on 10/22/2010. The service person who checked out the
car for me was Matthew Pocius (Branch Manager). Pocius performed a quick
inspection (lasting approximately 30 seconds) of the vehicle while I remained
inside of the branch. I trusted Pocius to provide an honest and accurate
assessment of the condition of the vehicle. He did mention that there was
numerous scrapes and marks on the vehicle and that it did appear that the
vehicle was involved in a minor accident for which minor cosmetic issues had
not been repaired.
I signed the required paperwork and left with the vehicle. I
travelled with the vehicle on business to New York. The car was parked in a
safe location during my trip to NY and at no time did I observe any damage
occur to the windshield of the vehicle or any other part of the vehicle. I
returned the vehicle to Enterprise Rent-a-car, 7823 Sudley Rd. Manassas, VA on
10/28/2010. The vehicle was inspected by a female employee (name unknown) and
Assistant Branch Manager Travis Burgher. Both employees advised me that a small
crack in the windshield approximately 1/2 inch in diameter was found and that I
would be responsible for the damage.
I explained to both individuals that I did
not cause this damage and that I should not be held responsible for damage that
had already existed on the vehicle prior to my renting it. Mr.Burgher became
rude and advised me that since I signed off on the inspection form, I would be
required to pay for the damages. I feel that this company is being dishonest
and is forcing me to pay for damage that I did not cause. In addition, I feel
that the way that my concerns were handled by the managers of this
establishment shows a clear and convincing disregard for providing quality
customer service.
I explained to Mr. Burgher that my complaint is not based on
my having to pay money for damages. My complaint is centered on the principle
that I should not be required to pay for damages that were already on the vehicle
prior to my renting it and damages that I did not cause. I also explained that
it was unacceptable to treat a customer as poorly as these employees have
treated me in handling this issue. Needless to say, i want to warn other
customers of the way that this Enterprise branch operates and of the poor
customer service provided by both Pocius and Burgher.
1 Updates & Rebuttals
DaMayor
Barrington,Illinois,
United States of America
Resolution
#2Consumer Comment
Thu, February 03, 2011
It has been several months, have you gotten any resolution on this? How did it turn out for you?
Was any further action taken against you by ERAC?
Let us know. Thanks.
