Ken
Tucson,#2Author of original report
Fri, June 01, 2012
I received a call today from the damage control at enterprise to discuss the claim. Nice gentleman at first then steered the conversation to insinuate I drove through a hail storm the day I took it. He asked me several times if I was sure I did not drive through a hail storm. Did not even rain the day I took it. He even stated he had a report that it hailed in South Carolina. I am sure it did somewhere. I did my due diligence and according to NOAA, I trust them, there was no hail any where near where I was located. He also stated the car was returned just the night before and there was no damage upon return. I rented it at 1130 the next afternoon. The thick green gunk was not from overnight. There was not another vehicle in their lot that had a thick layer of pollen. He also stated they checked the previous 4-5 rentals with no reports of damage. My insurance has requested these and yet to receive them. After reading similar reports I am believing this is a company wide practice.
Enterprise Rent-A-Car
St. Louis,#3UPDATE Employee
Wed, May 30, 2012
Weve taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement, "DX" or damage claim number and any further information regarding your experience with us.
When emailing, please list Reference Number 120530-000800 in the subject line. We look forward to hearing from you.
Respectfully,
Genelle
Enterprise Rent A Car