Complaint Review: Enterprise Rent-A-Car - Feasterville Pennsylvania

Moral of The Story - Read The Real Fine Print.... and question every clause....it should only take 30 - 40 minutes....and the Rental Agency knows that you won't take the time...in fact, they'll keep you moving out the door asap!! Yo Mike (Radford)....You are absolutely right!! Not that I'm a stupig kinda' guy...I just got caught up in some spontaneous, convoluting circumstances where the Dealership offers a courtesy car; ergo, the assumption that they are paying for and carrying all the coverages; ergo, whadaya' need my insurance incidentals for?...after the fact? I'm not sure what the 'Gypsies' would call it, but I'm sure they have a name for it...."may we remind you of your contractual obligation" scam. Here's a suggestion to anyone....peruse the reverse of the invoice at your convenience and question each clause....pepper the Rental agency even when you're not renting. Be cognizant of the hidden 'rip-off' meanings such as when you drop off the car on a weekend (when no one is available) and you get billed through Monday. And use the Better Business Bureau and State Attorney General's Office whenever you get ripped off!

The only reason someone would need to know the deductible of your car insurance would be to set up a rip-off as described above. Similarly the policy's limit on damages must not be revealed. If you need to prove that you have car insurance, show the card with the company name and policy number, but tell no more, as it is none of their business.

Way to go Marie (Omaha)....take a stand! Yo John (Denver)...why are you apologizing...are you a conscientious Enterprise employee? What is it that you didn't understand about my complaint...you seem to have me guilty until proven innocent....ya' got it backwards, fellow. Let me iterate..."there was no damage to the vehicle when I returned it and inspected it without the conveniently missing Enterprise Rep"....I promise!! My 'rental' record is totally irrelevant, but for the sake of legal argument, I had (notice the past tense) rented from Enterprise on average 2 -3 times/year over the past six years or so....with pickup and dropoff at their location...i.e. no staging area at a Auto Dealership. So when I was specifically told by the Enterprise Rep to drop the vehicle off at the Dealership, I did so....regardless that the fine print on the other side of the invoice stipulates return to the location on the invoice....are ya' starting to see how the 'setup' works, John,...huh...huh? The damage was done on their(Enterprise) 'watch' intentionally or un-intentionally. A shoe bottom could have created the damage....and the damage could be hand-compounded out....I promise. Here's a conceptual theory: - create damage less than the customer's deductible ($500.00 in my case) - attempt to intimidate the customer, file a claim - if the customer pays the appraised estimate.... - compound the scratches out - add $500.00 to the bottom line, give out the bonuses I agree John, that the game can and probably is played by most of the Rental Agencies....but ya' see...Enterprise did it to me...and that was a bad thing to do....I promise!

Way to go Marie (Omaha)....take a stand! Yo John (Denver)...why are you apologizing...are you a conscientious Enterprise employee? What is it that you didn't understand about my complaint...you seem to have me guilty until proven innocent....ya' got it backwards, fellow. Let me iterate..."there was no damage to the vehicle when I returned it and inspected it without the conveniently missing Enterprise Rep"....I promise!! My 'rental' record is totally irrelevant, but for the sake of legal argument, I had (notice the past tense) rented from Enterprise on average 2 -3 times/year over the past six years or so....with pickup and dropoff at their location...i.e. no staging area at a Auto Dealership. So when I was specifically told by the Enterprise Rep to drop the vehicle off at the Dealership, I did so....regardless that the fine print on the other side of the invoice stipulates return to the location on the invoice....are ya' starting to see how the 'setup' works, John,...huh...huh? The damage was done on their(Enterprise) 'watch' intentionally or un-intentionally. A shoe bottom could have created the damage....and the damage could be hand-compounded out....I promise. Here's a conceptual theory: - create damage less than the customer's deductible ($500.00 in my case) - attempt to intimidate the customer, file a claim - if the customer pays the appraised estimate.... - compound the scratches out - add $500.00 to the bottom line, give out the bonuses I agree John, that the game can and probably is played by most of the Rental Agencies....but ya' see...Enterprise did it to me...and that was a bad thing to do....I promise!

Way to go Marie (Omaha)....take a stand! Yo John (Denver)...why are you apologizing...are you a conscientious Enterprise employee? What is it that you didn't understand about my complaint...you seem to have me guilty until proven innocent....ya' got it backwards, fellow. Let me iterate..."there was no damage to the vehicle when I returned it and inspected it without the conveniently missing Enterprise Rep"....I promise!! My 'rental' record is totally irrelevant, but for the sake of legal argument, I had (notice the past tense) rented from Enterprise on average 2 -3 times/year over the past six years or so....with pickup and dropoff at their location...i.e. no staging area at a Auto Dealership. So when I was specifically told by the Enterprise Rep to drop the vehicle off at the Dealership, I did so....regardless that the fine print on the other side of the invoice stipulates return to the location on the invoice....are ya' starting to see how the 'setup' works, John,...huh...huh? The damage was done on their(Enterprise) 'watch' intentionally or un-intentionally. A shoe bottom could have created the damage....and the damage could be hand-compounded out....I promise. Here's a conceptual theory: - create damage less than the customer's deductible ($500.00 in my case) - attempt to intimidate the customer, file a claim - if the customer pays the appraised estimate.... - compound the scratches out - add $500.00 to the bottom line, give out the bonuses I agree John, that the game can and probably is played by most of the Rental Agencies....but ya' see...Enterprise did it to me...and that was a bad thing to do....I promise!

Way to go Marie (Omaha)....take a stand! Yo John (Denver)...why are you apologizing...are you a conscientious Enterprise employee? What is it that you didn't understand about my complaint...you seem to have me guilty until proven innocent....ya' got it backwards, fellow. Let me iterate..."there was no damage to the vehicle when I returned it and inspected it without the conveniently missing Enterprise Rep"....I promise!! My 'rental' record is totally irrelevant, but for the sake of legal argument, I had (notice the past tense) rented from Enterprise on average 2 -3 times/year over the past six years or so....with pickup and dropoff at their location...i.e. no staging area at a Auto Dealership. So when I was specifically told by the Enterprise Rep to drop the vehicle off at the Dealership, I did so....regardless that the fine print on the other side of the invoice stipulates return to the location on the invoice....are ya' starting to see how the 'setup' works, John,...huh...huh? The damage was done on their(Enterprise) 'watch' intentionally or un-intentionally. A shoe bottom could have created the damage....and the damage could be hand-compounded out....I promise. Here's a conceptual theory: - create damage less than the customer's deductible ($500.00 in my case) - attempt to intimidate the customer, file a claim - if the customer pays the appraised estimate.... - compound the scratches out - add $500.00 to the bottom line, give out the bonuses I agree John, that the game can and probably is played by most of the Rental Agencies....but ya' see...Enterprise did it to me...and that was a bad thing to do....I promise!

Come on.....the gentleman above obviously did the check around the vehicle in person...he stated so. If you haven't had a problem with Enterprise...Great, but there are obviously serious problem..."fraud" maybe? If other companies are guilty too, then add a report, do not use that as means to allow illegal behaviour or excuse it. A business needs to have accountability and people need to be made aware. Thank you!

I apologize, but have you rented from any rental car company before? This happens everywhere-not just at Enterprise. Several times I have rented and the same thing has happened to me. But it isn't just Enterprise, I promise. If anything they are the one rental company who handle the customers with respect and as real people. Future tip for all rental customers---don't take anyone's word for it---look yourself!! Maybe they missed the damage too-human error. Do the walk around with them--question everything---and take damage waiver-it is worth it, I promise!!! And a little FYI--unless you have diner's club credit card, all credit card insurance is secondary coverage and they do have to go through your personal insurance and collect the deductable---it happened to me once. Buyer Beware!!