- Report: #1060912
Complaint Review: Enterprise Rent-A-Car - Internet
Reported By:
frustrated customer -
Rockville, Maryland,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Enterprise Rent-A-Car
30384 Internet, USA
Phone:
8663004407
Web:
www.enterprise.com
Categories:
Business Rating:
(0)
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Enterprise Rent-A-Car Car Damage Scam Baltimore Washington Int'l Airport Maryland
I decided to get a one-way rental car to get to the BWI airport in Maryland. I visited Enterprise's Rockville, MD location on April, 25, 2013 to rent a car. An enterprise associate picked a sedan and indicated a bunch of scratches and marks on the car and noted them in the rental paper. I picked up the car and went home. I then headed to the airport the next morning on April 26, 2013. At the airport, an enterprise associate checked the car in. He walked around the car a couple times and inspected the car and told me that everything looks great. I then head to the airport for my flight.
More than a month later, I received a voice mail from enterprise damage recovery unit saying that there is damage on the car? I was confused and called back. They then told me that they called me by mistake. Another week went by, I got another voice mail from enterprise rockville's branch manager about damage to the car. I called them back and told them that there is no damage, the manager said that he will note my comments. I was confussed and concerned, so I called enterprise damage recovery unit, a lady told me that she doens't know what is going on and that they are still investigating the case.
Two weeks later in June, I got a letter from enterprise telling me that I am reponsible for damage to the car? I am both confused and furious. As far as I know it, I returned the car in the same condition I picked it up. The enterprise associate who received the car at the airport witnesed and agreed that the car is good when I dropped it off. I don't know how there can be any damage to the car?!?! I don't even know what damage they are talking about? Was the car damaged after I dropped it off? How can I be responsible for damages that happened AFTER I dropped off the car?!? Is this some kind of scam targeting innocent consumers?!? I have rented cars from enterprise many times before, but this is by far the most confusing and horrible experience. No more enterprise!!
2 Updates & Rebuttals
frustrated customer
Rockville,Maryland,
Resolved!
#2Author of original report
Wed, July 17, 2013
As instructed by enterprise customer care, I emiled them with my claim number and contact info. I received an email from customer care that the issue is now forwarded to branch management. Two or three weeks later, I received a voice mail from enterprise branch management with an apology and indicating that the damage claim has been dropped and that I am not responsible for any damage. Thank you Enterprise customer care and Thank you ripoff report!
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Rent a Car
#3REBUTTAL Owner of company
Mon, June 24, 2013
Thank you for bringing this to our attention. We would like to look into this further. Please email [email protected] with your
- Renter’s full name (correctly spelled)
- Current phone number
- Location rented
- Rental agreement (RA) number
- “DX” or claim number
(Tatiana)
When emailing, please list reference # (130624-000817) the subject line.
