Megan
Hickory,#2Author of original report
Fri, January 29, 2010
I understand how the return of my money works. And my money has now been returned ... although not in a timely manner. If you read my report it was a series of incidents that caused me to file my report. My rental and return of my money was not handled in a professional nor caring manner. Your email did nothing to answer the lack of professional behavior and series of incidents that occurred. But thank you for the response.
Charles
United States of America#3UPDATE EX-employee responds
Thu, January 28, 2010
Hi there
I am an ex employee of Enterprise and I can tell you that your money is in process to return to your bank. Enterprise is just like any retailer out there. If you use your checkcard/debitcard at lets say Best Buy and you go back and get a refund there, your money is in limboland until your Bank processes the money back into your account and it depends on the banks. Some banks are 1-2 days, some could take weeks. I know for fact as I've had many customers who work in the banking industry tell me that.
My advice would be to call your bank and ask if the money is processed yet or not. Good luck.
Lorenzen
Naples,#4Consumer Comment
Wed, January 27, 2010
Indeed. That is the story of Enterprise. If you pull up the MANY, MANY ripoff reports about them on this site, you notice a pattern of total disregard for customer satisfaction, and in many cases, outright deception and fraudulent activity. No one but a complete fool would even consider renting from Enterprise.
Megan
Hickory,#5Author of original report
Tue, January 26, 2010
I emailed Martha on January 20th after reading her post.
Enterprise
St. Louis,#6UPDATE Employee
Wed, January 06, 2010
Your post was brought to my attention.
My name is Martha Zimmerman and I work for Enterprise Rent A Car in the Corporate Customer Service Department. I am located at our Corporate Headquarters in St. Louis, MO.
I was very concerned when I read about the experiences you have been having with our company and would welcome the opportunity to assist you in having all of these issues addressed.
Please contact me at [email protected] or 314-512-5000 with your contact information.
I truly hope to hear from you.
Sincerely,
Martha Zimmerman
Enterprise Rent A Car