- Report: #929853
Complaint Review: Enterprise Rent-A-Car - Lawndale California
Reported By:
CCHP -
Lawndale, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Enterprise Rent-A-Car
15312 Hawthorne Blvd., Lawndale, CA 90260 Lawndale, 90260 California, United States of America
Phone:
310-679-7368
Web:
http://www.enterprise.com
Categories:
Business Rating:
(0)
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Enterprise Rent-A-Car Deceptive and pushy sales tactics to lure you into their trap! Lawndale, California
I had gotten in a car accident and needed a car in the meantime to drive while I was reaching a settlement with the party that hit me. On March 15th, I went in and rented a car from Enterprise. I signed a contract for 30-days. However, I let them know that a third-party insurance would be taking over the contract because they were at fault for my accident and thus would be responsible for setting up direct billing with Enterprise. Despite that, Enterprise insisted on taking my credit card information down anyways to put on file, even though they said they wouldnt be charging it. That same day, the third-party insurance got into contact with Enterprise and set-up direct billing.
On April 12th, I was billed for the amount of $950 which greatly confused me so I called Enterprise to ask them why there were billing me when the third-party insurance was paying for it. They assured me that it would be taken off my statement within 3-4 business days. The amount was never taken off my billing statement and I called to ask again about it. A representative again told me that it would be taken care of. I told them that I was not liable for the payments since I no longer had a contract with them. The contract was with the third-party insurance.
Imagine my surprise when I returned the vehicle on May 4th and Enterprise told me that I would have to pay the $950 from April 12th plus an additional $805.42. I did not authorize $1, 755.42 to be billed to my account. Enterprise called them supplementary insurance fees that the third-party insurance would not pay for. Enterprise had a contract with the third-party insurance as soon as they set up direct billing with them. If they knew the third party-insurance was not going to pay for it, they should have removed the supplementary insurance from the contract with them or notified me like they should have in the beginning.
My credit card was on file but I DID NOT authorize them to charge me for ANYTHING at any time, especially since I no longer had a contract with them when the third-party insurance set up direct-billing to Enterprise. Enterprise had it all laid out in their computer system with the third-party insurance. They knew what the third-party insurance was covering. If Enterprise failed to collect then they should be pursuing the third party insurance, not me. Involving me in the financial aspect of this matter is not what I expected. They misinterpreted themselves and knowingly charged me for fees that I was not responsible for. They should have taken it up with the third-party insurance, not me.
They will lie through their teeth to get you to sign things for that you don't need. Don't fall for it. I was NEVER told that my existing insurance would carry on over but was instead led to believe that I MUST purchase their Supplementary Insurance. I want to warn people about their pushy sales tactics and horrendous customer service. Never again will I deal with these thieves nor would I ever recommend them to anyone lest they fall into the same trap I did.
On April 12th, I was billed for the amount of $950 which greatly confused me so I called Enterprise to ask them why there were billing me when the third-party insurance was paying for it. They assured me that it would be taken off my statement within 3-4 business days. The amount was never taken off my billing statement and I called to ask again about it. A representative again told me that it would be taken care of. I told them that I was not liable for the payments since I no longer had a contract with them. The contract was with the third-party insurance.
Imagine my surprise when I returned the vehicle on May 4th and Enterprise told me that I would have to pay the $950 from April 12th plus an additional $805.42. I did not authorize $1, 755.42 to be billed to my account. Enterprise called them supplementary insurance fees that the third-party insurance would not pay for. Enterprise had a contract with the third-party insurance as soon as they set up direct billing with them. If they knew the third party-insurance was not going to pay for it, they should have removed the supplementary insurance from the contract with them or notified me like they should have in the beginning.
My credit card was on file but I DID NOT authorize them to charge me for ANYTHING at any time, especially since I no longer had a contract with them when the third-party insurance set up direct-billing to Enterprise. Enterprise had it all laid out in their computer system with the third-party insurance. They knew what the third-party insurance was covering. If Enterprise failed to collect then they should be pursuing the third party insurance, not me. Involving me in the financial aspect of this matter is not what I expected. They misinterpreted themselves and knowingly charged me for fees that I was not responsible for. They should have taken it up with the third-party insurance, not me.
They will lie through their teeth to get you to sign things for that you don't need. Don't fall for it. I was NEVER told that my existing insurance would carry on over but was instead led to believe that I MUST purchase their Supplementary Insurance. I want to warn people about their pushy sales tactics and horrendous customer service. Never again will I deal with these thieves nor would I ever recommend them to anyone lest they fall into the same trap I did.
2 Updates & Rebuttals
CCHP
Lawndale,California,
United States of America
Waiting to hear back.
#2Author of original report
Tue, August 21, 2012
One of the cases I filed on BBB went unanswered (today was the deadline), so I am glad that someone at Enterprise Rent-A-Car was much quicker in contacting me this round. As per the reference number you left me, I have contacted you via e-mail.
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#3UPDATE Employee
Tue, August 21, 2012
Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and any other details.
When emailing, please list reference # 120820-003425 in the subject line.
Gillian T.
Social Monitor Coordinator
