- Report: #1006043
Complaint Review: Enterprise Rent-A-Car - Orlando Florida
Reported By:
Jeremy -
caledonia, Michigan, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Enterprise Rent-A-Car
9400 AIRPORT BLVD Orlando, 32827-4372 Florida, United States of America
Phone:
Web:
http://www.enterprise.com
Categories:
Business Rating:
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Enterprise Rent-A-Car Charged me for scratch on bumper that I didn't put there. Orlando Florida
Rented a car from Enterprise at the MCO Orlando Airport. When I was pointing out the scratches to the Enterprise rep he told me not to worry because since he had worked there he said they have never charged anyone for a scratch. I shouldn't have trusted this but I did and so I ignored the scratches. I went to Amusement Parks in FL during this trip. The car was mostly parked safely the whole time. I ended up losing the rental car keys on a roller coaster. I had the rental car towed to a location that Enterprise told AAA to bring it to. They said there would be replacement keys there and there were none. In fact they were closed. I had to rent a car with another rental car company because Enterprise could not verify that the car had been dropped off there. I left the car at Enterprise in a safe location. I flew out the next morning and when I got home I called the location where it was dropped off. They claimed there was a big scratch that I put on the bumper. This is bull crap. Enterprise is just trying to scam me here. Guess who I am not renting from again? I realize the key problem was my fault.. and yes I paid for that... but the big scratch on the bumper? Heck no... I am a safe driver and this car was parked safely and hardly driven except for the commute from Orlando to Tampa, FL to go to Busch Gardens.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#2UPDATE Employee
Wed, January 30, 2013
Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience.
Please email [email protected] with your contact information and any additional details.
In the subject line please type reference number 130130-001990.
Thank you for your time and we look forward to your email.
Gillian T.
