- Report: #721952
Complaint Review: Enterprise Rent A Car - Thousand OAks California
Reported By:
DMARKS25 -
Newbury Park, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Enterprise Rent A Car
3021 Thousand Oaks Blvd Thousand OAks, 91360 California, United States of America
Phone:
8053730788
Web:
Categories:
Business Rating:
(0)
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Enterprise Rent A Car Enterprise rents broken cars left me stranded Thousand OAks, California
I rented a Ford mustang on 4/21 returned it 3 hours later as the brakes were not working, advised the manager about it while i was waiting for a new car they rented the car to someone else. Then they gave me an impala that was having issues I tried to return it for a comparable car but they had no cars they said they would call when they had more in and no one called back. On Sunday 4/24/11 the car died on the 101 north, I contacted the number on the rental agreement and they sent a tow truck I asked to have a new car but they said all there locations were closed, I asked if I could get a ride home and I was told to CALL A FRIEND! They left me stranded on a corner until a friend was able to pick me up to top it off I had to find a ride to work and missed Easter dinner.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Kyle with Enterprise Rent a Car
#2UPDATE Employee
Tue, April 26, 2011
Thank you for your post and I apologize for any frustration you have had so far. My name is Kyle and I would like to discuss this further. You can email me at care[at]enterprise.com with the full details and exact location from where you rented. If you can include any rental agreement numbers, that would be helpful.
Please use incident # 110426-002386 in the subject line. I apologize again and look forward to hearing from you soon.
-Kyle
Enterprise Rent a Car
