Complaint Review: Enterprise Rental Car Company - Woodbridge Virginia

I will never use Enterprise Rental Car Company as long as i remain on this earth.I am also informing all organizations that i belong to,my family,freinds,business associates,clubs and others about their unethical conduct.Enterprise abuse their power,violated credit cards laws,civil rights laws,business laws,and acted in bad faith. On May 27, 2009 i returned a rental car with full tank of gas and car had no visible damage to it. On May 28th Enterprise called to tell me the car was damaged with a scratch on the passenger side-near back tire. I went in to see the car damaged and the car was not there for me to examine and Jason refused to tell me where the car was being repaired. I went to CVS to obtain my medications and my card was rejected. My bank account became over-drawn on May 28, 2009 for $500.00.Suntrust informed me that Enterprise rental car took $500.00 out of my account without my signature, permission, or authorization. Enterprise had switch the twenty-five dollars signature authorization for ID to $500.00. Enterprise needed $25.00 for advance gas payment and would not accept personal check or cash.I was told i needed credit card/debit card for transaction and to serve as identifcation. Customers beware: I found out that i did not need my debit/credit card for ID if i had my driver's license, insurance information and other photo ID example: nursing license. Enterprise will change the quote given online and verbal phone rental fee when they found out you will not accept their insurance. Enterprise will lie and state that a certain make-model car is available to get your business, but it is not available when you go to obtain rental. Enterprise will not honor discount codes or coupons if you are black, disable, or complain about their service. Due to previous problems with refund from Enterprise and their history of overcharging and adding fees to car rental agreement - i refused to sign the front page in certain areas. I declined the small box on front that is in very fine print hidden on the front that allows them to add charges to your account without your prior permission. CUSTOMERS DO NOT SIGN THIS REFUSED THIS! Also on back of the rental agreement DO NOT AGREE TO ALLOW THEM TO PULL YOUR CREDIT REPORT AND REFUSE COLLECTION OF PERSONAL DATA. The clerk is trained to use scare tactics and schemes to raise your anxiety to make you buy their worthless insurance coverage. Enterprise car rental broke the law when they took money out of a social security bearing account without authorization, Per Social Security law only the FEDERAL Government can take social security funds without written permission. Enterprise had the wrong return date on the rental car prior to its return date-and they accuse me of stealing their car. I had to call Allstate Insurance Company who was paying for the rental to clear up their mistake. Allstate could not obtain a report or photos until two weeks after the incident. Again Enterprise caused me distress and embarrassment. Enterprise can not get basic rental information correct or and car maintenance (car oil change light on, car had no window wiper fluid in it, tires air was low) how can one trust their records for car damage inspection between customers? Enterprise refused to give me back the original customer page with the stamped twenty-five dollar receipt on it. Enterprise Rental Company is bias, prejudice against disable people, blacks, women, and people with common sense. Enterprise Rental Company must really need money to milk the customer out of money. Allstate repaired the car without any investigation-it took until June 4, 2009 for them to send information to Allstate about car damage. My car insurance deductible is only $200.00 not $500.00 that Enterprise wrote on Auditor Sheet.Enterprise is withholding $300.00 from me after Allstate paid this bogus claim. I am warning everyone: Enterprise collect data from customers without their permission, do not allow them assess to credit report, pay attention to where you sign on the agreement I called for my $300.00 constantly and they would not return my call. I has been unable to purchase my medications, have overdraft fees and balanced checks due to Enterprise theft. I am warning everyone: Enterprise collect data from customers without their permission, do not allow them assess to credit report, pay attention to where you sign on the agreement, make sure they wash the car prior to you looking for damages, look at car at all angles and in the light, you need to make sure clerk mark off damage-do not allow them to say it is too small! Linda woodbridge, Virginia U.S.A. Click here to read other Rip off Reports on Enterprise Rent-A-Car Step 2 - Additional Comments Enter a title for this Rip-Off Update: (Best if you include Company Name, City or State and a descriptive title for search engine purposes.) Please help to format our reports to be easily read. Having trouble searching or filing a report? Verified safe business by Ripoff Report Ripoff Report Verified Safe Ripoff Report Verified Safe Ripoff Report Verified Safe Ripoff Report Legal Directory Home File a Report Update Your Existing Report Consumer Resources Search Link to Ripoff Report Privacy Policy Terms of Service FAQ Why Ripoff Report will never release author information! Thank You Emails! Corporate Advocacy Program: How to repair your business reputation. Ed Magedson - Ripoff Report Founder Past Home Page Featured Reports Want to sue Ripoff Report? Copyright 1998-2008, Ripoff Report. All rights reserved. Welcome Linda Loan modification offers risk for those facing foreclosure. Don't pay up front! PLAY VIDEOQuestionable pyramid scheme takes advantage of consumers. PLAY VIDEOInternet marketing scams prey on the innocent. PLAY VIDEOCompanies steal from your bank account. PLAY VIDEO Read "Thank You" e-mails from consumers saving millions because Ripoff Report protects consumer's right to speak out. Update report: Hello Linda, your original comments follow. Step 1 - Review Your Original Comments The Original Ripoff Report Title: Enterprise Rental Car Company deceit, fraud, cunning, dangerous, con-artist who took money from a disable person, Woodbridge Virginia The Original Rip-off Report Text: On May 27, 2009 i returned a rental car with full tank of gas and car had no visible damage to it. On May 28th Enterprise called to tell me the car was damaged with a scratch on the passenger side-near back tire. I went in to see the car damaged and the car was not there for me to examine and Jason refused to tell me where the car was being repaired. Jason the manager stated i had an accident, but refused to admit it. My bank account became over-drawn on May 28, 2009 for $500.00.Enterprise rental car took $500.00 out of my account without my signature, permission, or authorization. Enterprise did not file a police report and they had no internal report written for this until two weeks later. Allstate could not obtain a report or photos until two weeks after the incident. I was not allowed to see the damage that I had to pay for or to obtain a second estimate if I wanted to. Where is the justice? Customers beware: I found out that i did not need my debit/credit card for ID if i had my driver's license, insurance Midland other photo ID example: nursing license. Enterprise will change the quote given online and verbal phone rental fee when they found out you will not accept their insurance. Enterprise will lie and state that a certain make-model car is available to get your business, but it is not available when you go to obtain rental. Enterprise will not honor discount codes or coupons if you are black, disable, or complain about their service. Due to previous problems with Enterprise and their history from others - i refused to sign the front page in certain areas. I declined the small box on front that is in very fine print hidden on the front that allows them to add charges to your account without your prior permission. CUSTOMERS DO NOT SIGN THIS REFUSED THIS! Also on back of the rental agreement DO NOT AGREE TO ALLOW THEM TO PULL YOUR CREDIT REPORT AND REFUSE COLLECTION OF PERSONAL DATA. THE EMPLOYEES ARE TRAINED TO BYPASS EXPLAINING THE AGREEMENT AND WILL NOT SHOW YOU THE BACK PAGE IN FINE PRINT. The clerk is trained to use scare tactics and schemes to raise your anxiety to make you buy their worthless insurance coverage. The consumer needs to be aware that their insurance coverage will not protect the consumer, but is in their interest only. I told Enterprise that i wanted $500.00 OF my money to be replaced back into my account because i did not damage their car and i declined that wavier on the front page. Enterprise car rental broke the law when they took money out of a social security bearing account without authorization, Per Social Security law only the FEDERAL Government can take social security funds. I ONLY SIGN FOR TWENTY FIVE DOLLARS NOT $500.00. I found out later that Enterprise will accept personal checks, cash, and money orders for the $25.00 fee for gas deposit. Enterprise had the wrong return date on the rental car prior to its return date-and they accuse me of stealing their car. I had to call Allstate Insurance Company who was paying for the rental to clear up their mistake. Enterprise can not get basic rental information correct or and car maintenance (car oil change light on, car had no window wiper fluid in it, tires air was low) how can one trust their records for car damage inspection between customers? I had returned the first car rental back the next day due to mechanical malfunction and dirt! At the time i went in to obtain the final bill-they exchange my customer copy to an auditor copy. Enterprise refused to give me back the original customer page with the stamped twenty-five dollar receipt on it. Enterprise wrote $500.00 as my deductible which is not true-my deductible is $200.00. The original customer receipt will show all of the things i declined, the price change, date of rental and signature for only the twenty five dollars. Enterprise Rental Company is bias, prejudice against disable people, blacks, women, and people with common sense. Enterprise Rental Company must really need money to milk the customer out of money. Allstate repaired the car without any investigation-it took until June 4, 2009 for them to send information to Allstate about car damage. I am warning everyone: Enterprise collect data from customers without their permission, do not allow them assess to credit report, pay attention to where you sign on the agreement I am warning everyone: Enterprise collect data from customers without their permission, do not allow them assess to credit report, pay attention to where you sign on the agreement, make sure car is not dirty-you need to make sure clerk mark off damage-do not allow them to say it is too small! Linda woodbridge, Virginia U.S.A. Click here to read other Rip off Reports on Enterprise Rent-A-Car Step 2 - Additional Comments Enter a title for this Rip-Off Update: (Best if you include Company Name, City or State and a descriptive title for search engine purposes.) Enter the Rip Off Update in the following text box: