- Report: #1070449
Complaint Review: enterprise rental car dubois pa. - Du Bouis Pennsylvania
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Author Not Confirmed
Why?
enterprise rental car dubois pa.
621 division Du Bouis, 15801 Pennsylvania, USA
Phone:
814-375-5550
Web:
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enterprise rental car dubois pa.( Miranda Meyer) drop off rip off charge Du Bouis Pennsylvania
on july 13 2013 while in dubois pa. we rented a car for 2 weeks at enterprise renta car form the the lady amenda .
we where asked where I was going, I said I do not have to tell any one where Iwill be going, it is ulimited milage, I can go where I wanted to, she said then Iwill put around , I said I rented vehicle all around the world and never Ihave been asked that question, she reply in case you are stop by the police in an other state , they will believe that the car is stolen, I reply , this is why I have a contract from the rental co.
I asked if the car could be dropp at an airport, she reply yes it will be $ 65.00 charge.
I was going to texas, then I got a call that I needed to be back in los angeles as soon as possible, it was not enough time to go back, so I return the vehicle at los angeles airport, after 1 week, they charge me
1 week + 1day = $319.17
the man said they will charge me the dropp charge by monday.
my credit card was charge $ 540.00 for the dropp + $ 319.17 for the week.
multiple occasion I am trying to have the dubois agency to correct the charge, as today they have refused.
4 Updates & Rebuttals
mike k
beverly hills ,California,
thank you for you organisation
#2Author of original report
Mon, August 12, 2013
Ilike to thank you , because after few back and forth explanation of what happened everything is back in order ,they gave me back what was owed to me and apologize, so thank you mike
Cave Dave
clrfld,Pennsylvania,
Very bad customer service
#3Consumer Comment
Mon, August 12, 2013
They don't treat locals any better, and always ren outt dirty cars. I also have filed a complaint about the DuBois/Clearfield offices here........
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Cares
#4UPDATE Employee
Mon, July 29, 2013
Dear mike k,
Thank you for your post regarding your recent rental charges. My name is Katherine and I am a Social Monitoring Coordinator for Enterprise Rent A Car and would like to assist you. Please email [email protected] with your contact information, rental agreement number, and exact branch location so we can follow up with you directly. Please also type reference number 130729-002488 in the subject line of your email.
Best Regards,
Katherine
Social Monitoring Coordinator
Enterprise Rent A Car
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Cares
#5UPDATE Employee
Mon, July 29, 2013
mike k-
Thank you for your post regarding your recent rental charges. My name is Katherine and I am a Social Monitoring Coordinator for Enterprise Rent A Car and would like to assist you. Please email [email protected] with your contact information, rental agreement number, and exact branch location so we can follow up with you directly. Please also type reference number in the subject line of your email.
Best Regards,
Katherine
Social Monitoring Coordinator
Enterprise Rent A Car
