- Report: #1433604
Complaint Review: Enterprise Rental Car - Los Angeles California
Reported By:
John -
Milwaukee, Wisconsin, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Enterprise Rental Car
8734 Bellanca Ave Los Angeles, 90045 California, United States
Phone:
310-649-5400
Web:
enterprise.com
Categories:
Business Rating:
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Enterprise Rental Car FALSELY accused of car damage Los Angeles California
I rented a car from Enterprise in the LAX area and they are now charging me $1,868.95 worth of damage that I did not do. The rep who showed me the car did not even do an inspection and left. Before I even left I saw the scratches and dents and such but I presumed that they must have had a pre existing report on the rental car. Now I am trying to get a hold of the damage recovery unit to speak to the person in charge of my claim. When I returned the car back to the same location they seemed to act surprised as if they had thought I got into an accident. How am I responsible for damaging the Roof Moulding when I hadn't even had any luggage or items put up there? There was also a deep scratch along the drivers side door that was about a meter long. I am sure that once enterprise decides to answer my calls that I will be able to prove that I am not responsible for a ridiculous $1,868.95. Even enterprise shoulf have cameras everywhere that can point out pre existing damages and a pre existing report on the previous rental. I am hoping to get in touch with a rep that will be able to give me access to these and I know that I will be able to dispute this false claim.
2 Updates & Rebuttals
Tim
St. Louis,United States
Enterprise Cares
#2UPDATE Employee
Thu, March 15, 2018
John, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email [email protected] with your contact information, exact rental office location, claims number, rental contract information and the details above so we can address this. Thank you. – Carol H.
Perry Mason
United StatesHere's How a SMART Consumer Rents a Car
#3Consumer Comment
Sat, March 10, 2018
You get insurance to cover the car...you don't try to do it ON THE CHEAP. You may be able to use your existing insurance, credit card insurance or buy a special policy for car rentals. You do t do it on the cheap! Before you leave with the car, YOU have it inspected and you do the walk around with the inspector and HAVE THEM write up ANY damage! When you return the car, you INSIST an inspection be done in front of you and get the paperwork signed off there was no damage. From your own admission here, you cannot prove you did not do the damage because you don't reference the pre-drive off inspection nor the inspection when you dropped it off.
