- Report: #514322
Complaint Review: Enterprise Rental Car - Orlando Florida
-
Author Not Confirmed
Why?
Enterprise Rental Car
4988 South Orange Avenue Orlando, 32806 Florida, United States of America
Phone:
4078888499
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise Rental Car Unauthorized Credit Card charges Orlando, Florida
I rented a car through my insurance company from Enterprise while my car in being repaired after a vandalism. I was in a minor car accident the following day and returned the rental car on the urging of the Enterprise staff. I purchased the supplemental insurance at $14.99 per day, but Enterprise opted to go through my primary insurance to pay for the damages to the rental rather than using the supplemental insurance.
Later, I was charged for 17 days of rental fees although I only had the rental car for 3 days. My insurance company paid the rental fees for the total 17 days, then Enterprise charged my credit card for 17 days of supplemental insurance. I contacted the Better Business Bureau, but Enterprise insists the charges are just since I was in a hit and run with the vehicle. I was an accident that resulted in a tiny side swipe (more paint transfer) to the passenger side of the vehicle. As I explained to the police, I attempted to avoid another vehicle that was veering into my lane at the time and did not realize that the cars made physical contact.
But, even if I mowed over a crowd in the rental car while high on every drug in the world, how is it legal to charge me for an optional service that I cannot use when the car is not in my possession? My insurance company says sometimes they charge for the lost revenue while the car is being repaired. But, if that is their policy, why can't I find any mention of it in their contract? And why charge me for the supplemental insurance? Its an optional service that they are simply not entitled to as part of their being reimbursed for lost revenue while the car is being repaired. There is absolutely no guarantee that the next person to rent the car would have purchased the supplemental insurance.
They are corporate crooks. I would not use their rental company again. The Orlando staff is pitiful and inept. While I was at the facility filling out the accident report, the manager, Antoine Demings, was so pre-occupied by a barely-clothed minor and her ghetto friends complaining about some deal he made with them to purchase a used rental that I had to wait 20 minutes for him to actually provide the forms I needed to complete. Enterprise rental car simply lacks a professional environment or professional staff and their corporate managers seem to embrace a crook-mentality that should be illegal. Stay away at all costs.
3 Updates & Rebuttals
Kami
Orlando,Florida,
USA
I received a refund!!!
#2Author of original report
Thu, May 13, 2010
I wrote a letter to the Missouri Attorney General's office after the Better Business Bureau failed to help. After being contacted by the Attorney General, Enterprise swiftly issued a refund for the money they stole from my credit card and the illegal charges they filed against my insurance company. They also wrote a letter of apology.
Despite their apology, I still think this company is absolutely terrible. Before this experience, I never knew about all the complaints, horrible complaints, against Enterprise. But, after reading these complaints, I will never rent from Enterprise again. If you don't have a choice and are forced to use this company, please protect yourself. Take pictures of your rental before and after and save all your paperwork.
Thanks for the responses.
Enterprise
St. Louis,Missouri,
USA
Response from Enterprise
#3UPDATE Employee
Mon, October 26, 2009
Your posting was brought to my attention.
I am truly sorry to hear of your concerns with our company and would welcome the opportunity to have them addressed.
In order to assist you with this, please contact our Corporate Headquarters at 314-512-5000 and ask to speak with the Corporate Customer Service Department.
I will look forward to your response.
Martha Zimmerman
Enterprise Rent-A-Car
Diogenes
Averill Park,New York,
U.S.A.
Enterprise
#4UPDATE EX-employee responds
Mon, October 26, 2009
Indeed. I used to work for Enterprise and can verify your story. Enterprise is the most crooked car rental agency in the United States. And, yes, most of the employees are under trained, and inept at their jobs. When renting, watch out when you do the "walk around" of the car when an employee is marking the little "dings" and scratches. Make sure they mark EVERY one. Because they will CERTAINLY "find" them when you return the car. And YOU will be held responsible for the damage. And many times, this is damage that was done by an employee before you rented the car. They will add charges that you never approved, add the damage waiver without telling you, add on extra days, tell you one price over the phone and a different higher price when you arrive. They'll leave you sitting in the office for hours waiting on your car to "come back" even though you have a reservation for a specific car at a specific time. And don't plan on actually getting the car you reserved, either. As you can imagine, the turn over rate at Enterprise is tremendous. As the OP stated - STAY AWAY FROM ENTERPRISE !!!
