- Report: #1131864
Complaint Review: Enterprise Rental Car - Scottsdale Arizona
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Author Not Confirmed
Why?
Enterprise Rental Car
1815 N SCOTTSDALE RD Scottsdale, 85257 Arizona, USA
Phone:
(480) 945-9000
Web:
http://www.enterprise.com/car_rental/deeplinkmap.do?gpbr=5004&bid=004&cnty=US
Categories:
Business Rating:
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Enterprise Rental Car Never trust them with your credit oir debti card! Scottsdale Arizona
I had used Enterprise in February 2014, due to an accident where I had to have my car repaired. They ask for my debit card specifying this was for the $50.00 deposit. I gave it to them trusting that was all they were to use it for. At no time was any hidden clauses on their paperwork disclosed to me. They tried one time to bill the full amount to my account(without notifying or asking permission to do so). Luckily, I was between paychecks, so they got nothing, THEN they called and I told them then that they had no autority to use my card number without my knowledge. My insurance did pay it. Then, a month later, today, I cheked my account to fin another charge from them, I called and ey gave me the same hogwash about it being on the paper work. I told them NO, they were not to just use my card without calling me. Well they refused to repay me, and now I am having to get a refund from my ins. Don't ever give them your card numbers!
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Customer Care
#2UPDATE Employee
Thu, March 20, 2014
Kperry,
Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at [email protected] with complete details, including your contact information, rental agreement number and any further information regarding this experience.
When emailing, please list reference number 140320-001975 in the subject line. We look forward to hearing from you.
Sincerely,
Mitch
Social Media Coordinator
Enterprise
