- Report: #979090
Complaint Review: Enterprise Rental Cars - Internet
Reported By:
Deb -
chandler, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Enterprise Rental Cars
85226 Internet, United States of America
Phone:
8663003238
Web:
www.enterprise.com
Categories:
Business Rating:
(0)
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Enterprise Rental Cars FIVE months to refund a $500 deposit for someone hitting me!!! Internet
I rented a car in June and was rear ended. A police report was filed and I got ALL the other parties insurance information. They had the same insurance company I had (Progressive who was GREAT!) Enterprise still made me pay $500 in case their insurance didn't pay and I was okay with it. It is now NOVEMBER and I have still to receive my deposit back. I called them the first of October to find out why I still didn't have my money back and they said they issued a check but sent to wrong address because I moved. I provided all the new address details and asked them if they could just put it back on the credit card. They said they couldn't do it that way and had to send a check.
The first of NOVEMBER....still no check so I called again. They said they requested issuance of a new check but couldn't find the details. After ten minutes on hold she came back to say she found the old information and would void that check and send out a new one that the agent must not have processed it correctly. Today is DECEMBER 6th and still no check! Once again I called and was told by the agent the previous agent had not voided the old check and until it was voided (FROM JUNE!) they couldn't issue a new one. Donna (todays agent) assured me she would do it herself right away but it will still take 2-3 weeks for them to send a check!!!! That is HORRIBLE customer service! They have had my $500 for almost 6 months and with Christmas coming in two weeks...I was counting on this money! I just feel they have jacked me around for months and I did EVERYTHING right!! It was even a hit and run and I chased the car down!!! This will DEFINATELY influence my decision to use them in the future...and this be a warning to everyone.....Happy Holidays! :)
The first of NOVEMBER....still no check so I called again. They said they requested issuance of a new check but couldn't find the details. After ten minutes on hold she came back to say she found the old information and would void that check and send out a new one that the agent must not have processed it correctly. Today is DECEMBER 6th and still no check! Once again I called and was told by the agent the previous agent had not voided the old check and until it was voided (FROM JUNE!) they couldn't issue a new one. Donna (todays agent) assured me she would do it herself right away but it will still take 2-3 weeks for them to send a check!!!! That is HORRIBLE customer service! They have had my $500 for almost 6 months and with Christmas coming in two weeks...I was counting on this money! I just feel they have jacked me around for months and I did EVERYTHING right!! It was even a hit and run and I chased the car down!!! This will DEFINATELY influence my decision to use them in the future...and this be a warning to everyone.....Happy Holidays! :)
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#2UPDATE Employee
Mon, December 10, 2012
Thank you for bringing this to our attention. We would like
to look into this further. Please email Care[at]Enterprise.com with your full
name, the exact rental location and any other details.
When emailing, please list reference # 121210-001235 in the subject line.
Gillian T.
Social Monitor Coordinator
