#2Consumer Comment
Tue, November 25, 2008
That is a correct statement for sure. Rental contracts have a box that you initial as to whether you accept or not. If you initialed it to accept you don't have a leg to stand on. But, if your contract required an initial to accept the insurance, and you didn't and they charged you anyway, I'd dispute it with the credit card company if that is what you used and provide them the proof. I've rented several cars with Enterprise and no problems at all except one time they rented me a car without the spare tire someone had stolen. I stopped at the next business to make sure everything was there and immediately took it back and they exchanged it out for me no problem. Apparently the car they rented me had just came in from New York and the tire was stolen out of the trunk and no one bothered to look when it came into the rental agency.
Flynrider
Phoeix,#3Consumer Comment
Tue, November 04, 2008
Their contracts are pretty clear when it comes to the damage waiver (a.k.a. insurance). There's a box where you initial and specifically decline the coverage. Does your contract say you declined the coverage? If so, you've got good reason to decline the charge on your credit card.