- Report: #1144233
Complaint Review: ENTERPRISE RENTAL - JACKSONVILLE Select State/Province
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Author Not Confirmed
Why?
ENTERPRISE RENTAL
1430 CASSAT AVE JACKSONVILLE, 32205 Select State/Province, USA
Phone:
9043873231
Web:
N/A
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ENTERPRISE RENTAL TALKED DOWN TO AND NEVER CALLED BACK WHEN TRIED TO EXTEND JACKSONVILLE FLORIDA
All the supposed Manager trainees were running around making cat calls at women. A female who came in from the other location to pick up a car left. Immediately once she left one of the guys got on the phone calling that location saying that they need to "hook him up" cuz she a fine b****. The whole time I was supposed to be help getting my vehicle that guy helping me asked me five hundred questions like ---You live in town why are you renting a rental car? Should you not be happy I am renting a car from your company? Oh I don't believe this insurance card is valid I need to call them. At this point I almost walked down the street to Hertz. This place seemed totally disrepectful . Had I not had family waiting a home to leave I would have went elsewhere. Then today I ended up needing the car an extended day and I call and was told they were helping someone else but would call me back two hours later and still no call back. I better not get charge an exhorbitant for the extra day.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Customer Care
#2UPDATE Employee
Wed, May 14, 2014
just4me18,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into the branch's service and attitude for you. Please email us at [email protected] with the complete details. Include your contact information, rental agreement or reservation number and any further information regarding your experience with us.
When emailing, please place reference number 140514-001690 in the subject line. We look forward to hearing from you.
Sincerely,
Mitch
Social Media Coordinator - Enterprise
