- Report: #88409
Complaint Review: Entertainment Weekly Musicland Preferred Subscriber Hotline - Nationwide
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Entertainment Weekly Musicland Preferred Subscriber Hotline
ew.com Nationwide, U.S.A.
Phone:
800-854-4082
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Entertainment Weekly Musicland Preferred Subscriber Hotline unauthorized debit of my checking account for a subscription I never ordered Winston Salem North Carolina
Approximately 4 years ago, I purchased a childrens video at SunCoast Videos in our local mall. I was asked at the checkout counter if I wanted to receive the Entertainment Weekly Magazine to which I replied "No thanks". I was then informed that it was a "freebie", so I said ok.
Yesterday I discovered a debit to my checking account in the amount of $29.95. I took my statment to the Bank for further investigation of the charges. The only information the bank had on the debit was an 800 phone number. I called the number and found out that it was Entertainment Weekly Musicland Preferred Subscribers Hotline, and unless you put in an account number, you cannot get past that. Having no account number, I informed my bank that this is an unauthorized debit and they are in the process of trying to reverse the charges.
At no time have I ever requested a subscription of any kind from this company for either music online or the magazine, which I can't seem to be able to stop. I have emailed them this morning and told them that I have reported them to my bank and to ripoff.com for the unauthorized use of my debit card number and that I may also seek legal recourse in this matter.
Jill
Winston Salem, North Carolina
U.S.A.
Yesterday I discovered a debit to my checking account in the amount of $29.95. I took my statment to the Bank for further investigation of the charges. The only information the bank had on the debit was an 800 phone number. I called the number and found out that it was Entertainment Weekly Musicland Preferred Subscribers Hotline, and unless you put in an account number, you cannot get past that. Having no account number, I informed my bank that this is an unauthorized debit and they are in the process of trying to reverse the charges.
At no time have I ever requested a subscription of any kind from this company for either music online or the magazine, which I can't seem to be able to stop. I have emailed them this morning and told them that I have reported them to my bank and to ripoff.com for the unauthorized use of my debit card number and that I may also seek legal recourse in this matter.
Jill
Winston Salem, North Carolina
U.S.A.
4 Updates & Rebuttals
Anna
Springdale,Arkansas,
U.S.A.
A way to get your money back from EW.
#2Consumer Suggestion
Thu, August 25, 2005
I had more or less same problem you did in that you were offered the "free complimentary subscription" and they later tried charging you the $24.95. But I was able to resolve this by calling the number, and because I did not have the "membership number" I just hit the pound sign the first time, and then when it asked for it again. I proceeded to hit the pound sign. After that it then put me on hold as I waited for customer service to get to me. After a while I explained my situation in which I was told it would be free, without any strings attached. And that I had woken up to find the 24.95 on my acct. Since they had my last name spelled wrong ((this happens way too much >.<)) They asked me for my cc number. After looking it up they asked me if I would continue my subscription with a free gift for the trouble, to which I responded no as I needed the money for the School Books (I am a poor college student atm). They then said ok, did some more work and told me that my subscription would be cancelled and that my money would be transferred back through the debit card. Afterwards they then said that since the labels are printed in advance that a few more would each me but that it was ok to take them as compliments from them. Just waiting for my money to come back. Im sure it will go well for you, but in any case good luck! and have a nice day :)
Anna
Springdale,Arkansas,
U.S.A.
A way to get your money back from EW.
#3Consumer Suggestion
Thu, August 25, 2005
I had more or less same problem you did in that you were offered the "free complimentary subscription" and they later tried charging you the $24.95. But I was able to resolve this by calling the number, and because I did not have the "membership number" I just hit the pound sign the first time, and then when it asked for it again. I proceeded to hit the pound sign. After that it then put me on hold as I waited for customer service to get to me. After a while I explained my situation in which I was told it would be free, without any strings attached. And that I had woken up to find the 24.95 on my acct. Since they had my last name spelled wrong ((this happens way too much >.<)) They asked me for my cc number. After looking it up they asked me if I would continue my subscription with a free gift for the trouble, to which I responded no as I needed the money for the School Books (I am a poor college student atm). They then said ok, did some more work and told me that my subscription would be cancelled and that my money would be transferred back through the debit card. Afterwards they then said that since the labels are printed in advance that a few more would each me but that it was ok to take them as compliments from them. Just waiting for my money to come back. Im sure it will go well for you, but in any case good luck! and have a nice day :)
Anna
Springdale,Arkansas,
U.S.A.
A way to get your money back from EW.
#4Consumer Suggestion
Thu, August 25, 2005
I had more or less same problem you did in that you were offered the "free complimentary subscription" and they later tried charging you the $24.95. But I was able to resolve this by calling the number, and because I did not have the "membership number" I just hit the pound sign the first time, and then when it asked for it again. I proceeded to hit the pound sign. After that it then put me on hold as I waited for customer service to get to me. After a while I explained my situation in which I was told it would be free, without any strings attached. And that I had woken up to find the 24.95 on my acct. Since they had my last name spelled wrong ((this happens way too much >.<)) They asked me for my cc number. After looking it up they asked me if I would continue my subscription with a free gift for the trouble, to which I responded no as I needed the money for the School Books (I am a poor college student atm). They then said ok, did some more work and told me that my subscription would be cancelled and that my money would be transferred back through the debit card. Afterwards they then said that since the labels are printed in advance that a few more would each me but that it was ok to take them as compliments from them. Just waiting for my money to come back. Im sure it will go well for you, but in any case good luck! and have a nice day :)
Anna
Springdale,Arkansas,
U.S.A.
A way to get your money back from EW.
#5Consumer Suggestion
Thu, August 25, 2005
I had more or less same problem you did in that you were offered the "free complimentary subscription" and they later tried charging you the $24.95. But I was able to resolve this by calling the number, and because I did not have the "membership number" I just hit the pound sign the first time, and then when it asked for it again. I proceeded to hit the pound sign. After that it then put me on hold as I waited for customer service to get to me. After a while I explained my situation in which I was told it would be free, without any strings attached. And that I had woken up to find the 24.95 on my acct. Since they had my last name spelled wrong ((this happens way too much >.<)) They asked me for my cc number. After looking it up they asked me if I would continue my subscription with a free gift for the trouble, to which I responded no as I needed the money for the School Books (I am a poor college student atm). They then said ok, did some more work and told me that my subscription would be cancelled and that my money would be transferred back through the debit card. Afterwards they then said that since the labels are printed in advance that a few more would each me but that it was ok to take them as compliments from them. Just waiting for my money to come back. Im sure it will go well for you, but in any case good luck! and have a nice day :)
