Kay
Norman,#2Author of original report
Thu, November 01, 2007
This has been resolved.. but with a lot of pain. They made me send photocopies of my most personal financial information. I never spoke to a live person for a month, other than their automaton customer service robot people who can not do anything for you. My money was returned after I threatened and did follow through with filing a police report. Reporting them to the Californial BBB, filing a complaint with the Federal Trade Commsion. My bank also filed a claim against them. My conclusion after I finally talked to a Mark Wheeler via email after a month. He was most helpful and courteous. He explained to me the liability to companies these days online issuing unsecured, virtual visa cards. He showed me some examples of where some banks had been severly financially fined for not verifying a persons identity prior to giving credit etc.. He explained that it would be a means for terorists to access companies with credit with in the United States and other countries to finance terrorist activities.Plus he provided ample evidence to me that Epassporte was a viable, established company that does hundreds of thousands of transactions a year, that go off with out a hitch. MY recommendation for using Epassporte. I do not recommend them. If you feel comfortable with having your funds frozen, dealing with the poorest customer service most likely on the entire planet, of being forced to provide photo copies of your most sensitive financial documents etc.. then go for it.. if that doesnt sound to appealing.. then stay away.. personally between my wanting to deal with them and visa versa .. my acct with them is closed and I will never voluntarily do business with them again.