- Report: #1285312
Complaint Review: Equinox Beauty - Internet
Reported By:
Bessie -
Dartford, Alabama, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Equinox Beauty
Internet, USA
Phone:
+44 (0)2031292887
Web:
Www.equinoxbeauty.com
Categories:
Business Rating:
(0)
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Equinox Beauty Promised extension to free trial when I phoned to cancel now say I can only cancel on payment of £39 Larnaca Internet
I signed up for a free 10 day trial of their beauty serums and revitalising facecream after seeing an advert on Facebook. The products arrived after a few days but I was not impressed by them so rand to cancel a dy before trial was due to end. Was informed by call centre woman that they would extend the trial for a further two weeks and then further products would only cost £39.00 instead of £69.00 per month. I was persuaded to do this but still was not impressed so I have just rung (again a day before the trial was due to end) to cancel, to be told that they will cancel any further deliveries on payment of £39.00 and return of the jars.
I explained that A) I will not pay any money since they told me they were extending the free trial
B) I cannot return the jars since I travelled by plane to Germany yesterday and the jars were taken by the airport security.
They refuse to cancel 'my subscription' unless I do both of the above - even the Supervisor I spoke with insists on this so I am in dispute with them, have informed my Bank not to make any payments and want to warn others of the fraud which I feel is being committed by this company
