- Report: #1485654
Complaint Review: Eric Dress -
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Eric Dress
United States
Web:
www.ericdress.com
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Eric Dress Order arrived weeks late, company refuses to accept return -- TOTAL SCAM BASED OVERSEAS
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I ordered a dress on the Eric Dress website and was told that it would arrive September 7-10. (I needed it for an important event on September 11.) The dress arrived 3 WEEKS late, and the "tracking information" the company provided did not work.
When the dress arrived, I attempted to return it pursuant to the return policy on the website. The website does not provide a return address, so you are forced to email "customer service". When I did that, they offered me a "gift" of $10 in lieu of a return.
I declined their offer and again asked for a return address to initiate a refund. Eric Dress advised that they would only refund 50% of the cost of the dress due to "handling charges" and again refused to provide me with a return address.
Nowhere on their website does it mention a deduction for handling charges and instead states that a full refund will be offered for returns within 30 days. This company is a total scam based overseas (I believe in Eastern Europe). DO NOT WASTE YOUR TIME OR MONEY.
