Matt
Toledo,#2Consumer Suggestion
Wed, May 24, 2006
I'm also an ex-employee of Erie. Everything the guy before said is true. There are 3 planned price drops. Their sales system is set up to sell after the 2nd drop. Now, they don't REALLY even make their own windows. They buy all the parts to the windows and simply ASSEMBLE them at their "factory". The whole "factory direct" thing is a total scam. Yes, their windows cost about twice as much as they should. They are a SALES company, NOT a construction company. Keep that in mind. The windows are decent, but that's meaningless here. There are plenty of other windows that are identical in quality for literally half the price. I'm talking half of what Erie's price is AFTER they've reduced it 3 times from their initial offer. Their racket is getting you to pay ridiculous prices by SELLING you, not providing quality products for your home. As for the recision thing, that's also just smoke-and-mirrors. You can cancel your order after the legal 3 days and there won't be any issue...just a couple of aggressive salesmen lying to you and threatening you in an attempt to save their commision.
Ryan
San Antonio,#3Consumer Comment
Sat, May 06, 2006
This is in regards to EX-EMPLOYEE MAD! The information given was out of anger and no way relates to the way they do business, they are a good company with an outstanding product and commitment to excellence. Please if you are doing business with this company do not pay attention to any negative information they have a good track record and do outstanding work!
Ryan
San Antonio,#4Consumer Comment
Sat, May 06, 2006
This is in regards to EX-EMPLOYEE MAD! The information given was out of anger and no way relates to the way they do business, they are a good company with an outstanding product and commitment to excellence. Please if you are doing business with this company do not pay attention to any negative information they have a good track record and do outstanding work!
Ryan
San Antonio,#5Consumer Comment
Sat, May 06, 2006
This is in regards to EX-EMPLOYEE MAD! The information given was out of anger and no way relates to the way they do business, they are a good company with an outstanding product and commitment to excellence. Please if you are doing business with this company do not pay attention to any negative information they have a good track record and do outstanding work!
Ryan
San Antonio,#6Consumer Comment
Sat, May 06, 2006
This is in regards to EX-EMPLOYEE MAD! The information given was out of anger and no way relates to the way they do business, they are a good company with an outstanding product and commitment to excellence. Please if you are doing business with this company do not pay attention to any negative information they have a good track record and do outstanding work!
Drew
Findlay,#7Author of original report
Wed, March 15, 2006
On March 1st I received a letter from the Better Business Bureau informing me that Erie Construction stated that they have canceled my contract without a penalty. I'm very grateful that the BBB helped me with this, but still not satisfied with how Erie does business. I shouldn't have had to get help from an outside company to resolve issues with them. I'm sure that a lot of the other people out there that are put in similar situations don't know what to do, so they pay whatever needed to get Erie out of their hair. So I responded with the following; I'm glad to hear that they are cancelling the order, but I've had no assurance that this won't happen to anyone else again. The only reason I wasn't forced into buying their windows or paying their cancellation fee was because I contacted you, the BBB. So for all of the people out there that have been put into my situation, or one similar, a lot of them are just going to end up paying because Erie makes them believe that they have no other option. When I checked out Erie's ratings on the BBB, it said that they are all resolved. This is also what one of the sales people pointed out to me. But I would not consider my case to be resolved until I have some assurance that they won't be continuing to do this to others. I've done some of my own research and I have found that this kind of thing is, by far, not uncommon with this company. If this company will not change its ways of business, I would like to extend their current bad reputation as a warning to others that have not dealt with them yet so that they won't have to in the future. I doubt that this is something the BBB can do, but I would like you to know that I am not satisfied with how Erie went about correcting this situation. I would like my case to be left at "Unresolved" if that's possible. I also believe that they should be red flagged on the BBB site. Thank you for hearing my complaint. Please let me know if there is anything else that you can do for me or if I should contact someone else. Thanks, Drew Thank you Ryan for responding to this report. Everything you stated fits with my experience. Please feel free to contact me if you'd like.
Ryan
San Antonio,#8UPDATE EX-employee responds
Wed, March 15, 2006
First of all Erie construction sucks! all of there products are cheap and made in thier own factory. They also own they mortgage company so most of the home improvement loans are done through them, they have the hole system worked out! The first step is marketing they have 200 canvassers that market the mid-west including FT. Wayne, toledo, dayton, akron, detroit, lansing, grand rapids, port huron, traverse city they cover the mid-west. The canvassers will work neighborhoods and convince homeowners to sign up for a no obligation free estimate with a factory rep which really means a sales demo with sales reps. The canvasser will usually tell you anything to sign up with them and its all lies usually, they never have special pricing or any huge savings etc. BE CAREFULL NOT TO SIGN THIER APPOINTMENT SHEETS, IT STATES THAT THEY CAN TELEMARKET YOU FOR TWO YEARS ON ANY FUTURE (FAKE) PROMOTIONS DUE TO THE DO NOT CALL LIST AND TRUST ME THEY WILL CALL YOU OVER AND OVER AND OVER!!!! Next 1 or 2 sales reps will show up at your door with all equipment in hand to sell you their product that day! and they are trained to talk you out of any situation. The reps are also bullshitters as well they will usually try anything to get you to sign up, first they show you a retail price and then they have 3 price drops. So if anyone is reading this and they come to your door remember they will dropp there price 3 times!!!! If you still do not respond to these prices they usually start to get angry and will sometimes use profanity, false advertisement etc. Hopefully you dont buy because their contractors suck even when working on employees houses as they recently screwed up an employees house and left crap everywhere, dented doors, left hole in wall etc. As far as the 3 day cancellation, they will try to avoid you or yell at you or whatever it takes to make you feel like you cant cancell, dont be fooled just be persistent b***h them out if you have to! Dont ever buy any Product from them they are not worth it......here are some average starting prices of their products........ Basement 25,000 soft wall system Windows 700-1000 a window Sunroom 15,000 Vinyl Deck 15,000 Cab. reface 4,000 Siding 15,000 these are just average prices not for actual use! I claim no responsibility for this publication.
Drew
Findlay,#9Author of original report
Mon, February 13, 2006
I just received a link about the Construction disputes and the Home Solicitation Act. http://www.fklaborlaw.com/construction-law/articles/const2.html "Notice of cancellation need not take a particular form and is sufficient if it indicates, by any form of written expression, the intention of the buyer not to be bound by the home solicitation sale." I faxed my written intention to cancel to Erie Construction on 2/8/06. He said that he didn't receive it, but I know that they did. The fax went through smoothly.
Drew
Findlay,#10Author of original report
Mon, February 13, 2006
I have created a blog so that anyone else who has had problems with Erie Construction can post their stories also. It can be found at the following site. http://erieconstruction.blogspot.com/