- Report: #180503
Complaint Review: ESBI Residential EMail - Plantation Florida
-
Author Confirmed
Why?
ESBI Residential EMail
8201 Peters Rd Suite 1000 Plantation, 33324 Florida, U.S.A.
Phone:
888-288-3724
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ESBI Residential EMail attempted ripoff Plantation Florida
I received my phone bill today and since I'm on a phone plan with a fixed monthly amount, I noticed the extra charges right away. ESBI wants $14.31 for a residential email onetime setup fee which I never requested.
I called the number listed on the bill and told the person I never signed up for this. She rambled on about the benefits of their service. I repeated that I never signed for this and did not want it. Suddenly she started having computer problems. I have no idea if the 888 area code incurs any any LD charges but I felt like she wanted to keep me holding.
I requested their email address and physical address so that I could write a letter of complaint with copies to my phone company. I have no intention of paying this portion of my phone bill. Lucky for me, I noticed right away.
Sylvia
Chicago, Illinois
U.S.A.
I called the number listed on the bill and told the person I never signed up for this. She rambled on about the benefits of their service. I repeated that I never signed for this and did not want it. Suddenly she started having computer problems. I have no idea if the 888 area code incurs any any LD charges but I felt like she wanted to keep me holding.
I requested their email address and physical address so that I could write a letter of complaint with copies to my phone company. I have no intention of paying this portion of my phone bill. Lucky for me, I noticed right away.
Sylvia
Chicago, Illinois
U.S.A.
2 Updates & Rebuttals
Customer Care
New York,New York,
U.S.A.
Customer Care
#2UPDATE Employee
Fri, April 25, 2008
We are happy to answer any questions or address any concerns you may have regarding Residential Email. You can call our Customer Care at 800-430-6314.
Nicole
Plantation,Florida,
U.S.A.
Director of Customer Service
#3UPDATE Employee
Wed, March 22, 2006
Dear Customer, Unfortunately the information you have provided is not sufficient for us to assist you. Please contact our Customer Service Department at 1-800-430-6314 and we will be happy to assist you. We are open 24/7. We sincerely apologize for any inconvenience or misunderstanding and look forward to helping you resolve this matter to your satisfaction. Regards, Virginia, Director Of Customer Service Email Discount Network Plantation, Florida U.S.A.
