Blue Oyster
Concord,#2Author of original report
Tue, January 26, 2010
Thanks for the offer of help, however, after many calls to UnitedTel, I finally got my refund. The issue is not the money so much as it is that AT&T allows/cooperates with 3rd party billing without customer verification. That gives companies like UnitedTel a blank check to cram whatever they want on to a customer's phone bill and reap huge amounts of money. ALSO, since AT&T considers their own internet and cellular service branches as 3rd party billers, if you get 3rd party billing block, you lose your internet and cell service. Keep checking your phone bills, folks.
MilitantMind
USA#3UPDATE Employee
Tue, January 26, 2010
i can get your money back. i work for the call center ttc marketing solutions that handles customer care for united tel, im the person you speak to on the other side. you probably fell under their loop holes that denied you the refund. i know how, i handle refunds everyday and denied them everyday, unfortunately its my job but im trying to get the program eliminated -- [email protected], list the subject as UNITED TEL