- Report: #244275
Complaint Review: ESBI - San Antonio Texas
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ESBI
P.O. Box 29206 San Antonio, 78229-0206 Texas, U.S.A.
Phone:
888-2953724
Web:
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ESBI Fradulent Billing on Verizon Telephone ripoff San Antonio Texas
I received my bill today (4-6-2007), from Verizon telephone company, and I reviewed it as I usually do, and more so this month, because I noticed this new charge on my bill last month. and I immediately, wrote them both a letter disputing the bill, and explained that I did not request this service, which is suppose to be Voice Mail Services from ESBI. and to please cancel this so called service immediately upon receiving my written letter, to do so, and to refund my money.
Upon receiving my telephone bill today(4-16-2007), I noticed that it had not been removed, by my written request. so immediately I called the telephone #1-888-295-3724, and held the line for a representative to get with me, and when I explained to him why I was calling. I was immediately told that their computers were down, and they could not give me any information, and to please call back.
I then proceeded to call verizon at 1-800-483-3000, and was told that it would be at least 10 minutes before anyone would be with me, and that they would call back.
So as I sit here, I still have not heard anything from either one of them, and I have kind of figured out that they are avoiding me.
If Verizon does not take care of this, I will be cancelling my house phone with them, because I can not see any other way out.
Carolyn
SWARTZ CREEK, Michigan
U.S.A.
Upon receiving my telephone bill today(4-16-2007), I noticed that it had not been removed, by my written request. so immediately I called the telephone #1-888-295-3724, and held the line for a representative to get with me, and when I explained to him why I was calling. I was immediately told that their computers were down, and they could not give me any information, and to please call back.
I then proceeded to call verizon at 1-800-483-3000, and was told that it would be at least 10 minutes before anyone would be with me, and that they would call back.
So as I sit here, I still have not heard anything from either one of them, and I have kind of figured out that they are avoiding me.
If Verizon does not take care of this, I will be cancelling my house phone with them, because I can not see any other way out.
Carolyn
SWARTZ CREEK, Michigan
U.S.A.
1 Updates & Rebuttals
Diane
Derry,New Hampshire,
U.S.A.
ESBI charges
#2UPDATE Employee
Sun, May 20, 2007
I am a Verizon employee and talk to customers every day. This subject comes up frequently. Please understand that VERIZON is NOT doing anything underhanded, nor are we trying to 'rip you off'. Let me explain. Verizon has a contract with MANY, smaller, communications-type companies to do their billing for them. This is all legitimate, done with the FCC's full knowledge, and is intended to make things easier for the consumer. (so you will get one single bill for all of your communications services) These smaller companies contact Verizon when a customer has ordered a service from them, and tells Verizon how much that customer owes for that service. Verizon then bills the customer and pays the company what they are owed. Verizon has to assume that all of these charges are legitimate (usually they ARE legitimate charges for services ordered either accidentally by not reading fine print or by someone else in the household) Occasionally customers call and question us about the charge and we have to refer them to the specific company because we only bill what they tell us to bill. We do not have any info about who ordered the service, or when or how it was ordered. When the customer calls the company, if the charge indeed is an error (or the customer cancels the service), then that company will contact us and credit the customer's bill, plus they will stop any further charges. This is the best way to get the problem solved. However, if a customer has tried to get the situation resolved by calling that company and has not been successful, then (and only then) Verizon can do a 'recourse adjustment' to send the charges back to the company. This is a last resort because it will not stop future charges from being sent to us. When the company gets the charges sent back to them from Verizon, they will contact the customer to ask why, and/or they will start billing you separately (because you haven't told them you want to cancel it) Bottom line, Verizon is NOT 'ripping anyone off' or avoiding you. Everything Verizon does (not Verizon wireless, mind you, I'm talking Verizon landline) is watched under a microscope by the FCC because of all the laws and regulations that telecommunications companies have to abide by. Diane - Derry, New Hampshire U.S.A.
