- Report: #1395623
Complaint Review: ESN direct - Scottsdale Arizona
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Author Confirmed
Why?
ESN direct
17255 N 82nd St Ste 100 Scottsdale, 85255 Arizona, USA
Phone:
844 266 1250
Web:
esndirect.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
ESN direct Electronic shopping network, Inc. 1 name I know is AJ in customer service. on June 1, 2017 I ordered a 2008 1/10 ounce gold buffalo coin. My account was debited $609.90 as was visible looking at my account activity for June. I had ordered some other stuff and AJ who is in customer service had called and said one of my items was shipping and he wanted to let me know. I asked him about the coin I ordered and he said it would be a while yet. The coin was supposed to be NGC certified a perfect MS-70 uncirculated. This was probably a month or so after I ordered. Every time I called back after that I could not get anyone to pick up the phone and the message always is the same that everyone is busy helping other customers. I found out there were problems by findiing out online. Many other people have had problems apparently. This buffalo 1/10 oundce gold coin was only made in 2008 and I have been really wanting one for a long time and then this happens. They have cleaned up the website so there is no contact information anywhere. I found the phone number from the order history page after loggiing in to their website. I just want my coin or my money that was without a doubt, stolen from me by internet predators. Hope they get what they deserve. Scottsdale Arizona
On June 1, 2017 I ordered a 2008 1/10 ounce gold buffalo coin certified MS-70 by third party indepent grading company NGC. MS-70 means the coin is uncirculated in a perfect mint state of 70. NGC stands for Numismatic Guarantee Corporation.
My checking account had been debited for $609.90 for the coin by looking at June account history. About a month after ordering the coin, I received a call from AJ who I think worked in customer service telling me one of my items had shipped. I had some other items as well seperate from the buffalo coin. I asked him at that time about the coin and he said it would be a liitle longer. After that I could no longer get a hold of anyone. The message was always the same that everyone was helping customers.
Aj's phone extension is always busy. I foud out there were problems through the internet. I was shocked to see all the people who had made compaints against this company. The 1/10 ounce version of this gold buffalo coin was only minted in 2008 at the West Point mint in New York and I have been wanting one really bad then had this opportunity and had 609 dollars stolen from some internet predators. I hope they get what they deserve and I'm not talking about second chances.
