- Report: #1449565
Complaint Review: Essential Hardware -
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Author Not Confirmed
Why?
Essential Hardware
United States
Phone:
888-839-8909
Web:
essentialhardware.com
Categories:
Business Rating:
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Essential Hardware Misleading, customer service return policy Other
Terrible and misleading customer service policy. I bought a Residential Irrigation pump from Essential Hardware. When the pump did not meet the performance and product performance spec's that were publicized, I called for a Return Authorization.
At the same time, I purchased ANOTHER, LARGER, MORE EXPENSIVE model. I was given an RMA # for the return, and advised that I would be responsible for the return freight, (understandable), and I would get a full refund once my return was received within the 30 day written policy.
I just received notification that my return was received.....and......I was charged a 15% restocking fee!
- I bought a product based on it's published specifications.
- The product didn't perform to it's specifications.
- I bought a larger, more expensive model, from Essential Hardware.
- I returned the underperforming model, within the stated 30 day policy, at my expense.
- I get charged a 15% restocking charge.
Not the type of customer service that one should expect.
Will not buy from Essential Hardware again.
Suggest that others consider this before buying from them.
