- Report: #848226
Complaint Review: eTax.com - Internet Internet
Reported By:
Cheryl -
Tallahassee, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
eTax.com
Internet, Internet, United States of America
Phone:
8509801522
Web:
eTax.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
eTax.com eTax.com advertises free Federal Income Tax filing. HOWEVER, there is a tab about services that contains their fee schedule. If you submit tax information and elect to have your refund direct deposite Internet, Internet
eTax.com advertises FREE income tax filing and direct deposit of refunds. HOWEVER, there is a tab on that home page that reveals their actual fee schedule for preparation of tax forms; Randging from a free one to deluxe and premium packages. Apparently, you have no way of knowing that you do not qualify for a FREE filing until the entire return is completed. I am receiving Social Security and had one wage statement; No deductions or special forms. At the end of the return, a screen offered a Deluxe filing package and asked me how I wanted to pay for it. Since I was still under the impression that this was a free filing, I hit continue to skip that step. eTax then charged me $29.95 for a "Deluxe" return preparation and another $65 to have that fee deducted from my refund. This is unconscionable business practice. I believe that the web site is intentionally misleading and confusing for the user.
