Complaint Review: Ethan Jewelry - los angeles California

I purchased a ring on Dec. 5th.  My account was deducted 799.00 the following day.  I did not recieve a confirtmation number for the purchas for 7 days even though the stores site said I would recieve it within 48 hours. 

After numerous calls to the number listed I spoke with someone who told me the orders were behind due to the holidays.  I finally recieved the ring on Dec. 28th after filing a report with the BBB of Los Angeles. 

I was disgusted when I opened the box.  It was not what I had ordered.  I took the ring to a local jeweler to have it appraised.  I purchased a color D and clarity I.  The ring I recieved was  a color N and clarity I3.  I had no idea you could rate a diamond that low on the scale. The diamond looked like a piece of smashed glass.  It resembled a quartz one would find in a drive way. 

I took the ring to the post office the following business day and shipped it back to the company.  Before sending the ring I had made several attempts to contact a sales person.  Again, there was no answer and the voice mail box was full.  I went ahead and sent the ring back to the address that was posted on the box.  I sent e-mails explaining I was un satisfied with the product and that I wanted my money refunded.

Two weeks later I recieved a package in the mail.  It was the same ring.  Ethan Jewelry refused tha package and it was sent back to me.  Once again I sent numerous e-mails and made countless telephone calls to the store.  No response.  Along with the ring was a certification of appraisal by a company named NOVEL jewelry.  I called the number that was listed at the bottom of the paper. 

When I called the man I spoke with told me that there was a sales man from Ethan Jewelry there picking up some items.  When I spoke to him(Paul), he apologized and gave me a different address to mail the ring to.  He assured me that I would recieve a full refund.  I followed his instructions and sent the package to the address along with a signature confirmation through the postal service. 

When I tracked the item once again it had not been delivered.  It sat at the post office for almost a week before it was signed for by one of there employees.  The ring was now in there possesion.  I was told through the one e-mail response I recieved that it took seven days to process a refund on there end and up to three business days for the money to post to my checking account.  The ring was signed for on January 12th. 

I have continued to call the business number listed on the website and sent many more e-mails.  I have not yet recieved a response nor have I been given my money back. 

I am not the only customer that is having the same issue with them.  I have exchanged e-mails with a few.  I was give the store managers private cell phone number and there is also no answer on that phone. 

It has been over a month since they have taken possesion of the ring they sold me. I feel that I have been scammed.  They false advertise on their web site.  Ethan Jewelry is stealing from their customers. 

I filed another complaint with the BBB of Los Angeles and it was disregarded due to the company not responding to the complaint.  I do not know who else to contact about this matter.  I deserve to have my money refunded to be as do all of the other customers that have been taken advantage of.