Complaint Review: E*TRADE Securities - Arlington Virginia

Etrade never contacted me and when I signed up for the online I never thought an important notice like charging me every quarter for $40 would not be sent to me through mail. I started selling my stocks pretty low and they took every thing I sold. For closing my account they even charge me. I got frustrated and now I know I am losing both ways by fees and low market price. They are a theif and emotionally I am afraid to even look at my account now. We should take them to court.

ETrade has been secretly charging me for Account Fees on a FREE account. This account was set up through my employer for an Employee stock purchase program. When I went to work here 5 years ago, I was told it was a FREE account, now they are bustin my chops with $40/quarter. Highway Robbery! I never received any warnings, notifications, emails or phone calls saying that this was going to happen. Nothing from my boss or from ETrade. This is a complete RIP-Off! I placed a call to the corporate office who told me I had to deal with ETrade. so, I called ETrade and spoke to a rep by the name of Suzette Coore. Suzette told me that they would not remove the $40 charge from my account, when I asked to speak to a manager, I was put on hold for 10 minutes, then was told that a supervisor would be calling me back in an hour. It's now been 6 hours and I received no calls. I also emailed the company, through their website and asked for someone to call me to resolve this, guess what???? No calls! ETrade has not responded in writing or verbally to my requests, so I will be removing my money from them and posting blogs on all sites like this one so that everyone can now how terrible this company is.

request credit persistently, usually they will do it. I've been surprised. I typed an e-mail that was not business-like. I was a bit sarcastic, stating that the cost of living had not risen 266.66667% between March and April, 2005. The fee was jacked from 15 to 40 at that time. Also, e-mailed that we, the customers shouldn't have to pay for the mistakes of brokerages going in to the sub-prime market. Also brought up an incident that occurred 2.5 years ago. I deposited a check and six business days later the bank told me it had bounced!!! E*Trade's explanation was that the checks were "old". How's that again??? Any way, Etrade would only give half credit for the bank rip off fee at that particular time. But I mentioned it again in my e-mail { as I say, unprofessionally and unbusinesslike, but I've been frustrated, as have all of you}. I got the typical form letter that Etrade had improved their services, etc. To my surprise, I began receiving alerts and e-mails that my account was being inspected and a tentative credit was likely to be offered. Then, a day or two later, another e-mail came stating that I had been credited! It was to be a "one-time" credit. Then, today, although no e-mail, I noticed my cash a little bit higher. I checked Alerts and I have been credited for the other half of the bounced check fee charged by bank! All this and my account has gone below 5000. One time, I believe in 2000, I was charged 67 for not doing something when my internet access went down. They charged me for using one of the toll-free numbers to do transactions. But Etrade credited me. So this consumer advisory is for all. If you nag them long enough, they may give way and give you a "one time credit" to your account. I also give this advisory because I read somewhere here that a class action suit is being prepared. It will be best to get some free legal advice regarding this possibility. None of us want to pay attorneys and lose, nor do we want to face the possibility of winning and the judge giving us a "cents off coupon". So there may have to be more condemning evidence vs Etrade than what I've seen thus far. However, I am not a licensed attorney.

I too invested money with Etrade in 2000. Slowly, my stock was sold off and I was presented with a BILL form them! This initial investment was the extent of my activity. I bought shares of Sirius Radio.I am still sick about it and would absolutely participate in a class action lawsuit.I was trying to be self sufficient and not pay a stockbroker. A broker would have had to be more accountable than this INVISIBLE MENACE. Please, feel free to contact me if anyone has an action planned. Cathi

I too invested money with Etrade in 2000. Slowly, my stock was sold off and I was presented with a BILL form them! This initial investment was the extent of my activity. I bought shares of Sirius Radio.I am still sick about it and would absolutely participate in a class action lawsuit.I was trying to be self sufficient and not pay a stockbroker. A broker would have had to be more accountable than this INVISIBLE MENACE. Please, feel free to contact me if anyone has an action planned. Cathi