- Report: #944837
Complaint Review: etrade - Jersey City New Jersey
Reported By:
rs -
Chesterton, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
etrade
501 Plaza II Jersey City, 07311 New Jersey, United States of America
Phone:
800-387-2331
Web:
www.etrade.com
Categories:
Business Rating:
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etrade e*trade Be careful when sending email to etrade Jersey City, New Jersey
It all started when I sent an email inquiry in to etrade asking how to remove someone from your account. I have a joint account and my wife and I are splitting up and I wanted to know what the procedures were. I DID NOT say that I have filed for divorce, but it was deemed that this was a divorce situation and ALL of my accounts have been frozen.
I still have not filed for divorce, but based on this email inquiry, everything has been frozen "to protect the account holders". Instead of reasonably removing these restrictions from my account, I was told that I needed to provide a notarized letter from my wife stating that I am able to use the accounts, transfer money, or liquidate them, which we obtained. My wife is in Louisiana at present and I am in Chicago. She emailed the notarized document to me.
I took it to the local etrade branch only to be told that they don't do any processing on site and that it would need to be sent off. I was then told that they required the original document in order to process the request and that it needed to ultimately get to the Jersey City office.
I had called etrade about a week ago to inquire about an alert on my trading account. I was told that it was due to my inquiry. I'm still floored that such action was taken without consent by either or both parties. I was also told that ONLY my trading account would be affected. I wasn't too worried about that, but when I tried to make a transfer to another financial institution (also a joint account that the same inquiry was sent to, but no restrictions were added to my accounts), it failed, also.
I desperately need the money in this account and am left stranded and am not sure how to proceed. I'm to the point where I am contacting attorneys and trying to get legal advice about suing for damages, lost wages, etc.
I still have not filed for divorce, but based on this email inquiry, everything has been frozen "to protect the account holders". Instead of reasonably removing these restrictions from my account, I was told that I needed to provide a notarized letter from my wife stating that I am able to use the accounts, transfer money, or liquidate them, which we obtained. My wife is in Louisiana at present and I am in Chicago. She emailed the notarized document to me.
I took it to the local etrade branch only to be told that they don't do any processing on site and that it would need to be sent off. I was then told that they required the original document in order to process the request and that it needed to ultimately get to the Jersey City office.
I had called etrade about a week ago to inquire about an alert on my trading account. I was told that it was due to my inquiry. I'm still floored that such action was taken without consent by either or both parties. I was also told that ONLY my trading account would be affected. I wasn't too worried about that, but when I tried to make a transfer to another financial institution (also a joint account that the same inquiry was sent to, but no restrictions were added to my accounts), it failed, also.
I desperately need the money in this account and am left stranded and am not sure how to proceed. I'm to the point where I am contacting attorneys and trying to get legal advice about suing for damages, lost wages, etc.
