Complaint Review: EVO Sales - Los Angeles California

On 6/5/07, I purchased a 50cc Economy Scooter online from EVOSALES.com in Los Angeles for a price of $799.00. After it arrived on 6/12/07, I was called out of town and was not able to assemble until 6/23/07. After assembly, and the addition of gas, the first thing I noticed that the gas gauge did not work. On the morning of 7/3/07, I could not get the scooter started. After several attempts, I tried to call both 323-620-4789 and 323-244-6230 several times, and all I got was a recorded message that says "We are having problems with our answering machine... Please call back and someone will answer the phone". No one ever answered when I called back!

I had to take the scooter to my mechanic that afternoon, and it cost me $160.00 to repair a "broken ignition supply wire to the coil" and "ignition module terminal". Two days later, it would not start again. I took it back to the same mechanic on 7/9/07, and he has had it ever since trying to get it started. He has tried several times to call 323-620-4789 and 323-244-6230, but no one answers! He found several LOOSE electrical connections. This latest repair bill to fix this starter/electrical problem will be $200.00+.

EVOSALES.com website clearly indicates that "customers get free tech support from the manufacturer", and that "every effort is made to make sure you will not encounter any problem getting it started". Where's the support??... Where's the effort in resolving my problem??... Why do they not honor their commitment to resolving these problems??

After paying for this cheap Chinese scooter, the license and registration, taking it to the mechanic on 7/3/07 and 7/907... This $799.00 "WORTHLESS PIECE OF SCRAP METAL" scooter has cost me well over $1280.00. When you read their return policy, it states that it cannot be returned after 7 days or once gasoline has been put in it... they sold me a worthless, non-functioning LEMON! The scooter only has 6 km on the odometer! That's less than 3 miles! ... I could have purchased a working Yamaha or Honda model with a better warranty for the money I have already spent on this "paperweight".

Both myself and my mechanic have made MANY attempts to contact EVOSALES.com, but they have NOT done anything to try and solve this issue. They DO NOT return calls. They DO NOT respond to emails. I have filed a complaint with my Bank/credit card company, the Better Business Bureau, CA Dept of Consumer Affairs and the Los Angeles District Attorney's office advising them of their poor and fraudulent business practices. I know I cannot be the first customer to complain about these cheap Chinese scooters, but I will certainly make sure something will be done about this!

I run my own business and I have a "lot" of time on my hands that I spend online... I write reviews for our company newsletters that is sent to over 25,000 recipients every month. My latest review will be of this worthless company and of their CHEAP-Chinese mopeds. I will make it my mission to let all my customers know NOT to buy anything from EVOSALES.com, and especially NOT to buy any CHINESE manufactured scooters. Since I also design websites, I may even create an animated banner about these cheap machines and their company and put it on my home page for ALL to see (I get 260,000+ visitors every month to my website).

Customers are helpless once they buy from them. They sell a product that is clearly inferior to the Japanese models, and their "after-the-sale" customer service needs a lot of work. Thank goodness for the California Lemon Law!

David

Medford, Oregon

U.S.A.