- Report: #1032439
Complaint Review: Evo Sales - Nationwide California
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Evo Sales
evosales.com Nationwide, California, U.S.A.
Phone:
866-646-9696
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Evo Sales No After Purchase Support Nationwide California
After doing a lot of research I purchased a scooter from a California company called Evo Sales. Everything I found was positive until after the scooter arrived and I had problems. Suddenly no one is answering the phone, no one is returning calls and no one is answering E-mails.
First, the instructions for "some assembly required" are worthless. They merely list the parts with one picture like you should immediately know exactly what to do. The worse part is there's not much assembly required but the instructions don't even address some required assembly.
For example - absolutely no instructions for connecting the battery. Making it worse is there is a compartment labeled "battery" that would lead some people to think you put the battery in there. Luckly the battery doesn't fit. But there is a fuse wire with a connector that is identical to the battery connectors in the exact same location. The electrical schematics show the fuse wire connected to the positive cable yet each time you attempt to connect it, the fuse blows. There is either an electrical problem or necessary wiring instructions they don't provide.
Second, two screws were missing that connect the gauges to the front of the scooter.
Third, the pieces for the rear storage compartment are obviously designed for any number of bikes and you have to improvise to get it installed. There are two different sets of instructions for that installation and they contadict each other. Plus there were four screws missing.
Fourth, you get a "key" that doesn't fit anything and no explanation about what it's for.
Fifth, the owner manual point to the "oil filler" which is actually the gas tank. It also points out a water filler (the bike is air cooled) and a front storage compartment that doesn't exist.
Sixth, the explanation about where the fuel goes could easily leave some people pouring their oil into the gas tank.
Seventh, the seat on my scooter is torn.
And coupled with all these things is the fact that the company doesn't return phone calls nor answer E-mails after the sale is made. I am reporting this company to the Texas and California consumer protection divisions.
Rae
Austin, Texas
U.S.A.
First, the instructions for "some assembly required" are worthless. They merely list the parts with one picture like you should immediately know exactly what to do. The worse part is there's not much assembly required but the instructions don't even address some required assembly.
For example - absolutely no instructions for connecting the battery. Making it worse is there is a compartment labeled "battery" that would lead some people to think you put the battery in there. Luckly the battery doesn't fit. But there is a fuse wire with a connector that is identical to the battery connectors in the exact same location. The electrical schematics show the fuse wire connected to the positive cable yet each time you attempt to connect it, the fuse blows. There is either an electrical problem or necessary wiring instructions they don't provide.
Second, two screws were missing that connect the gauges to the front of the scooter.
Third, the pieces for the rear storage compartment are obviously designed for any number of bikes and you have to improvise to get it installed. There are two different sets of instructions for that installation and they contadict each other. Plus there were four screws missing.
Fourth, you get a "key" that doesn't fit anything and no explanation about what it's for.
Fifth, the owner manual point to the "oil filler" which is actually the gas tank. It also points out a water filler (the bike is air cooled) and a front storage compartment that doesn't exist.
Sixth, the explanation about where the fuel goes could easily leave some people pouring their oil into the gas tank.
Seventh, the seat on my scooter is torn.
And coupled with all these things is the fact that the company doesn't return phone calls nor answer E-mails after the sale is made. I am reporting this company to the Texas and California consumer protection divisions.
Rae
Austin, Texas
U.S.A.
1 Updates & Rebuttals
Rony
Beverly Hills,California,
U.S.A.
We have a tech support department
#2REBUTTAL Owner of company
Mon, October 27, 2008
You mentioned you did some research prior to purchase. You may have seen some info on how all the manuals are transliterated from Chinese and are very hard to understand sometimes. Unfortunately these manuals are made by the factory that produces the bikes, there is not much we can do about it. This does not mean you are on your own. We have a tech support department and although it may be hard to get them on the phone during the heat of the summer (our very busy season) we do answer all messages and emails. In addition, there are hundreds of sites giving instructions and tips on how to assemble and / or fix your scooter. As for missing screws, you can contact our tech support 469.454.1897 or [email protected] If you seat was torn, this is most likely shipping damage (forklift probably punctured your box and seat). We have seats available in stock, our parts website is http://iscooterparts.com. You can also claim that seat with the freight company by contacting your local service center (the people who brought the bike to you.) Rony http://evosales.com
