- Report: #1278368
Complaint Review: Excellent Sales - Omaha Nebraska
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Author Not Confirmed
Why?
Excellent Sales
Omaha, Nebraska, USA
Phone:
(888) 526-1207
Web:
N/A
Categories:
Business Rating:
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Excellent Sales Door-to-Door Magazine company SHAAAADYYYY!!!! Donated Mags to charity. Used wrong address. Customer Service won't return call. Sales is only line answered & they don't help! Omaha Nebraska
On Nov. 22 I purchased magazines to be sent to an organization which houses homeless children. I wanted to help the magazine seller AND Catholic Charities, so I bought $180 worth of children's magazines but mistakenly wrote the wrong address. I called next day and no one answered. VM (Customer Service, option 1) said leave message for return call. I told them I needed to change the address of the charity I was donating the magazines to. No one called me back. Tried again days later (11/25) & no one responded. Called again on 11/30 & left another message. No one returned the call.
I called on 12/2 & 12/3 & left messages on Option 1. No one called back. On 12/4, Jennifer answered the phone & told me the paperwork was not in but should be here by Wed 12/9. I called on 12/11 and no one answered or returned my message. I tried again on 12/14, 12/15 & 12/17. Left messages that no one returned. On 12/18, I pressed option 2 (which is SALES, not Customer Service), and miraculously, someone answered. I was told the paperwork was still not in!!!!
I called again on Jan 4 & went to voice mail (option 1). I left a message: no one returned the call. On Jan 6, I called & pressed Option 2 (SALES), and Jennifer answered! Guess what I was told??? PAPERWORK STILL NOT IN!!!! What's interesting to me is Jennifer DIDN'T ONCE try to console me, didn't try to defend her company, and when I told her I would contact BBB & go viral with the fraudulency of her company, she did nothing to work it out!
I had to pay by check, which has been cashed, of course
