Complaint Review: Exclusive Van Lines - Hallandale Florida

Exclusive Van Lines is a very unprofessional company that uses extortionist & bait and switch tactics to force the consumer to pay a higher amount than they were initially quoted. We made the mistake of hiring them for a job relocation from Baltimore to the Gulf Coast, and had to pay for everything out of pocket. I itemized every single thing going on the truck, and the day of moving they jacked up the price over another $1700, claiming we really had 1620 cu ft from the previous estimate of 1202 cu ft. It's not possible that our furniture expanded by more than a 5'x10' storage unit, and the excuse from the driver was "sometimes furniture is different sizes". That isn't possible when they still left several large items off the truck that were on the lower estimate. The increased cost also included $600 in packing materials that they blindsided us with after we specifically went over everything that had glass.  They deliberately packed couch/chair cushions in four wardrobe boxes so that it would take up more room, which is deceitful. Then when they started to run out of room on the truck, the driver starts asking me "What do you want to leave behind?" -are you insane?!  What kind of dishonest and malicious company conducts business that way?! I wish we had done more research as movers that give you an estimate based on cubic feet are not reputable, according to several sites I have now discovered.

They deliberately mishandled our property, causing over $8700 of damage in replacement costs, and the initial salesperson as well as two of the movers claimed that we would receive full replacement value and the ".60 per pound" didn't apply to us. The day of moving they show up with paperwork stating that full replacement value would double the cost, and forced us to sign stating that we would not get full replacement value, as there was no way we were going to pay double after they jacked they price up over another $1700. We would have never hired this company if this had been brought to our attention before we made a deposit. Over 75% of our boxes were crushed, perforated, and showed signs of being dropped. One of the workers was cussing in Spanish, flipped boxes on their sides clearly marked with arrows, and kicked our property across the truck that fell out of a plastic bin. They broke a glass top antique table within an hour of being there, and made the comment "We're not making any money on this move" and even had the audacity to demand a tip after breaking my antique table on the day of moving!

The positive reviews do not use common English and are vague, which suggests they were written by someone in another country and are fake. Our experience has been an absolute nightmare and the only manager we could talk to, Paula has been condescending and apathetic. They deliberately ignored our emails and phone calls, so we are escalating this by any means possible. They have not responded to our written complaints about their employee's behavior, nor have they offered any amount for the damage to our property. I have literally lost sleep stressing out over dealing with this company, and the fact that my antique furniture has lost value due to their incompetence. Do not use this company!