Complaint Review: Exede/ViaSat - Nationwide

Category "Internet Service Providers!"  What a misnomer!  I had the misfortune of being connected to these clowns by DirecTV for provide internet and phone service.  When installed,the guy told me the company would be emailing me in 4-5 days with instructions on how to hook up the phone.  Four and five days passed,10 days, 20 days and more passed. No email, no instructions on hooking up phone.  When I called to complain about the slow internet and no phone, they told me if the weather was cloudy, that explains it ......and hung up on me 3 times with no call back.  I finally got the issue partially resolved (the speed) by calling DirecTV. More than a week later, I decided to go with Time Warner for internet and phone instead.

When I called to cancel with Exede I explained I wanted to terminate service as they violated our contract by not providing phone service.  I had the RUDEST NASTIEST B**** I've ever had the displeasure of speaking with.  She constantly tried to talk over me, repeated over and over "there's no waiving of the cancellation fee". When I said if they charged me, I'd spread the word to everyone how rotten the service and the people were, and she snipped, "Do what you want but make sure you tell them YOU broke the contract by terminating early."  I asked to speak to a supervisor and she kept yapping over me saying "A supervisor will tell you the same thing...there's no waiving of the fee and you never asked for phone service."  I said "If I never asked for phone service, then why did the installer tell me you'd be contacting me in 4-5 days with instructions?"  "Well, he gave you wrong information...you never asked for phone service."  Uh huh....so I'm to believe the installer just pulled the mention of a phone out of his rearend for no reason.

Again, I asked to speak with a supervisor.  This time she put me on hold for over 30 minutes,then came back and said, "I spoke to two supervisors and there's nothing they can do, you never ordered phone service and there's no waiving the cancellation fee."  Again with the rude, nasty, full of attitude BS and again I asked to speak to a supervisor.  This time, she put me on hold FOR OVER AN HOUR and then hung up on me!  

So, I called DirecTV and they were pissed at the service treatment I got and said I wasn't the first to complain about it.  They got Exede on the phone and a lady so sickeningly (and fakely) sweet, butter would melt in her mouth, said they'd send a box with instructions on how to return the equipment, etc. She said no one would be by for the pole or the rest of the dish and I could keep them.  (Like, what do I want with a stupid dish?)

Over a week later, I got the box and put in the modem, and power pack and portion off the dish and took to UPS to mail back.  Today, I get an email with my final bill.  Charging me over $300 and tells me to click the link to see the bill.  Well, can't see it, can't log in, because "your account is no longer active."  So I have no idea what the break down of the bill is and NO explanation whatsoever why I apparently didn't get credit for the modem WHICH I PAID $199 IN ADVANCE tor. In filling out a contact us form, they will respond in 24 hours.

Do NOT sign up with the people.  They are rude beyond believe, the service is slow as molasses, you're limited on how much internet time you get and it's expensive as hell for what you get.  Stay clear of them and go with Time Warner or Verizon FiOS or ANYONE over these incompetent b***s!