Derek Garvin
Vancouver,#2REBUTTAL Owner of company
Tue, July 30, 2013
Regarding your complaint, did you specify to us that you wanted the online account up-front or did you accept and use a piece of actual equipment? What did we lie about to the BBB, did the BBB find in your favor? Our "claim" is actually in writing, in our contract that we do have the right based on the agreement to fix the issue at hand, did we get that chance with you? At no point and time have we or will we ever threaten anyone. Merchant services is your choice, however, companies just like mine will continue to have rules to safeguard against merchants like you who think you can change on a whim and should just be released from any agreement regardless of the time and effort others took to try and make you happy.