- Report: #1004570
Complaint Review: expect payment solutions - vancouver Washington
Reported By:
dw1955 -
battle Ground, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
expect payment solutions
vancouver, Washington, United States of America
Phone:
(877) 243-2221
Web:
www.expectps.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
expect payment solutions rip off vancouver, Washington
We contracted with this company because of promised cheaper costs. The said they would garrantee them. However when the billings started coming they are much higher.
They were to set up a online account - they never did BUT they charged me for one. When I asked that they release me from contract they have declined and asked for a $1900 cancelation fee.
I filed a complaint under BBB and they continualy lied about many things I was able to prove through emails. It turns out that I am supposed to keep paying rental on a machine that doesnt even work in our area.
They claim now that the warrantee allows them to correct the billing. I gave them that chance but the billings is still higher.Now Geoff has started with the threats that he is going to use ( other avenues if I dont shape up )
This company has not lived up to one thing they promised in the beguining. Thier customer service is worse than poor.
They were to set up a online account - they never did BUT they charged me for one. When I asked that they release me from contract they have declined and asked for a $1900 cancelation fee.
I filed a complaint under BBB and they continualy lied about many things I was able to prove through emails. It turns out that I am supposed to keep paying rental on a machine that doesnt even work in our area.
They claim now that the warrantee allows them to correct the billing. I gave them that chance but the billings is still higher.Now Geoff has started with the threats that he is going to use ( other avenues if I dont shape up )
This company has not lived up to one thing they promised in the beguining. Thier customer service is worse than poor.
1 Updates & Rebuttals
Derek Garvin
Vancouver,Washington,
The truth
#2REBUTTAL Owner of company
Tue, July 30, 2013
Regarding your complaint, did you specify to us that you wanted the online account up-front or did you accept and use a piece of actual equipment? What did we lie about to the BBB, did the BBB find in your favor? Our "claim" is actually in writing, in our contract that we do have the right based on the agreement to fix the issue at hand, did we get that chance with you? At no point and time have we or will we ever threaten anyone. Merchant services is your choice, however, companies just like mine will continue to have rules to safeguard against merchants like you who think you can change on a whim and should just be released from any agreement regardless of the time and effort others took to try and make you happy.
