Complaint Review: Expedited Travel RushMyPassport - West Palm Beach Florida

I had the same indiecntial experience with CIBT.  What a shady industry and deceptive rip off scheme. I and my business associates will avoid these firms if at all possible going forward. 

ordered my passport renewal on Tuesday, was told on the phone the next day that my passport would arrive on Friday. I paid for the 24 hr service. Today is Friday and no passport. said it should be here on saturday. Well my workplace (where i had them ship the passport) is not open ob saturdays. No resolution yet. 

I just have to say in response to this person insisting that they were scammed..

Since you knew you were not traveling SOON, why would you sign up online, enter your credit card information without the basic grasp of TWO KEY WORDS here, 1. RUSH  and 2. EXPEDITE. This is a service and it was not the company's responsibility to question your need for a passport so far in advance! Perhaps you didn't want to worry, any number of reasons but you chose the service, agreed to it's terms without a clear understanding of the english language apparently. 

You really should stay offline if you cannot understand what you are handing over your hard-earned money for!

RushMyPassport.com has been featured on MSNBC, Forbes and CNN as a leader in expediting US passports. We have helped 25,000 customers receive their passports in time for their trip. We are committed to disclosing our refund policy to our customers and investigating any disputes that a customer may have concerning it. The terms and conditions are accessible on every page of our site. Please be aware that the Department of State only allows us to process a limited amount of expedited passports each day. The fee we charge is for the reservation that we hold on our customer's behalf. Due to the time sensitive nature of our service we were not able to accommodate another customer's request for that day. There would be no reason for our case manager to tell you that you don't need our service as many customers are willing to pay an expediting service for peace of mind that their documents are being hand delivered to the Department of State and that our case managers will guide them through every step along the way. Their packages are tracked through Fed Ex and our case managers are informed of any additional required documents immediately. Without using an expediting service, you are only notified by mail if there is an error with your application and this can cause an application to be delayed for weeks or months. You are correct that people have received their passports through the Post Office within 2 weeks for less money, BUT it is not guaranteed and your money is not refunded if it takes longer. We have found that not all employees at the Post Office are aware of our service and we make it a point to tell our customers to call us from the post office if there is a problem. The Post office has no right to keep anyone's documents, issue refunds or disrupt our business practices. I hope we have addressed your comments and apologize that you did not have a positive experience with us.