Complaint Review: Express VanLine - Henderson Nevada

I used a website that claimed that movers will contact you and bid for your business. First, I was contacted by a company which identified as Savannah Van Lines. As it turned out, this was a broker in Florida. I will dedicate a separate Rip-Off Report to that one. This one is solely dedicated to Express VanLine. Although the Savannah agent indicated they would be doing my move and quoted me $4,700 over the phone. One shady-looking character from Express VanLine showed up at my house on the day indicated. After a brief walk-around, he told me I had too many things and instantly increased the price to $8,800. Then he said the truck they had did not have enough room to move me on the correct day. Then, I told him I was driving from AZ to MD to relocate my dogs as well. He said that the truck would be in MD in three days, which I found very suspicious, and if I took more than that time to get there, I would have to pay an extra $650 for the driver to "wait" for me. This raised the price to $9,450. Anyway, after agreeing to this complete rip-off, I was told that a suitable truck for my move would be available the next day. The next day came and this shady character named Alex returned with about six day workers he picked up outside Home Depot and told me they had to pack our things. These individuals were completely careless with our items and the house for that matter. After they left with our belongings, my wife had to patch and repair the many dings and scratches they caused to our walls. Finally, the truck arrived n the day we were told. Only two guys showed up to unload our belogings. I forgot to mention that in Arizona, the Alex character told me that they would not move our things unless I signed a document releasing them from any insurance claims we might have in case our belonging were destroyed or stolen. He even had the audacity to suggest I call my homeowners insurance and ask them to cover our belongings in case "they" break our property. Now, let's cover the unloading. As soon as the truck arrived I noticed a piece of furniture set aside and covered with a blanket aboard the truck. I took the liberty of uncovering it and discovered one of my bookcases completely torn to pieces. As more items were unloaded, we found more damaged furniture, torn boxes, and even a missing table top. The company completely washed their hands of this and reminded me that I signed a release agreeing only to 67 cents per transport pound. I am hoping that this report would prevent other innocent victims from falling pray of this horrible rip-off scheme. My advice to all is, if you need to move across the country, please contact a "local" reputable moving contact with good reviews and do not ever trust websites that state moving companies will bid for your business.