- Report: #97559
Complaint Review: ExpressAutoParts - New York Internet
-
Author Confirmed
Why?
ExpressAutoParts
New York, NY US New York, Internet, U.S.A.
Phone:
212-590-2447
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Express Auto Parts ordered parts June 7&8, order was to be shipped 2-5 days. After two weeks not recieve order or recieve response of why. contact them via email, get automatic email response that the parts are on back order. Www.expressautoparts .com Internet
The Infomaion Identify the items for my car from www.expressautoparts.com online auto parts ordering service.
The parts should have been shipped in 2-5 days according to the ordering information. Two weeks went by and I contacted expressautoparts.com about my ordered, because I was waiting for my parts to be delivered to me.
I contacted the customer service department inreference to my order via email, because that is the only way you are allow to communicate with them. I recieved an automated electronic email replying to my request. Which stated that my parts was in stock and waiting to come available.
I attempted to contact the customer service for a second time about my first order(Order ID = 104208)the dept customer service inquire response rejected the order and stated that it was an invalid order number; so I contacted them on my second order and it came with a reply that it will be shipped shortly and later stated that it was an invalid order number(Order ID = 104241). Please order information below, my orders is a total of $199.15 charge to my Bank Check Card.
Order ID = 104208
Date = 06/07/04 08:57:46PM
*Items Ordered: June 6, 2004
1. 2 -A/C O-Ring: x 2 = $1.80
2. Blower Switch: $15.26
3. A/C Hose: $46.34
4. Total Cost:..........$63.00
===============================
Order ID = 104241
Date = 06/08/04 10:37:46AM
*Items Ordered: June 8, 2004
1. Windshield Wiper Arm: $23.13
2. Windshield Wiper Arm: $23.90
3. Wiper Pivot Assembly: $89.12
4. Total Cost:............$136.15
Lonnie
Lawrenceville, Georgia
U.S.A.
The parts should have been shipped in 2-5 days according to the ordering information. Two weeks went by and I contacted expressautoparts.com about my ordered, because I was waiting for my parts to be delivered to me.
I contacted the customer service department inreference to my order via email, because that is the only way you are allow to communicate with them. I recieved an automated electronic email replying to my request. Which stated that my parts was in stock and waiting to come available.
I attempted to contact the customer service for a second time about my first order(Order ID = 104208)the dept customer service inquire response rejected the order and stated that it was an invalid order number; so I contacted them on my second order and it came with a reply that it will be shipped shortly and later stated that it was an invalid order number(Order ID = 104241). Please order information below, my orders is a total of $199.15 charge to my Bank Check Card.
Order ID = 104208
Date = 06/07/04 08:57:46PM
*Items Ordered: June 6, 2004
1. 2 -A/C O-Ring: x 2 = $1.80
2. Blower Switch: $15.26
3. A/C Hose: $46.34
4. Total Cost:..........$63.00
===============================
Order ID = 104241
Date = 06/08/04 10:37:46AM
*Items Ordered: June 8, 2004
1. Windshield Wiper Arm: $23.13
2. Windshield Wiper Arm: $23.90
3. Wiper Pivot Assembly: $89.12
4. Total Cost:............$136.15
Lonnie
Lawrenceville, Georgia
U.S.A.
