I reported this to BBB of oklahoma but got nowhere and this is nothing but a scam it does not work it has false advertisement of being able to monitor others phone calls which I needed to do with my sons phone since I was a single mom with a teenage son. I tried to download the spyware to unzip but it is not correct format any communication to support except two times were answered and for the first email I demanded a refund and did not receive. Keep your money its a big fat rip off!