- Report: #647968
Complaint Review: EZ Movers - Skokie Illinois
Reported By:
I -
San Antonio, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
EZ Movers
3400 Oakton St., Skokie, 60076 Illinois, United States of America
Phone:
18889178300
Web:
Categories:
Business Rating:
(0)
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EZ Movers Overcharged me by scam, and damaged goods! Skokie, Illinois
I was quoted $1351 for a 2br move. The price was not bad. indeed it was good. maybe too good...They did this to me--like they have done it to others (unknown to me until later)--to snare me.
Then, on 8/27/2010--the day I moved out--the movers came and startled me by saying, at the last minute, that the actual quote was now $2722,49.
Incidentally, the guys who came and did the packing spoke little to no English--communication was awful! When I tried calling their office, everyone there appeared to be "busy." Well, their scam worked. I was heading out of the door and in a panic and hurry to move and do countless things bidding for my attention,so I obliged though unwillingly.
I had to be at work so I left my daughter to supervise. My mattresses were not unwrapped (one guy distracted my daughter while the other hauled them away).
At the receiving end, the guys were late. I had to wait three long weeks to get my stuff. Customer service was awful. For three long weeks, I had only a few clothes I had packed, no bed, or anything...and they didn't seem to care.
Of course, my unwrapped mattresses (each ranging in cost $1100-1300) were damaged. The guys, knowing their fault, had my son sign for the goods the minute they showed up at the door (since again I was at work) before we found out (at the end) that the matttresses were damaged. When I arrived, close to the end--and saw the damage...they uttered in poor English . . . ."call office, call office..."
Well, I called the office (claims) and no one answered the phone or returned my call for days.
Finally, I managed to touch base with a Ms. Smith (who acted rather arrogantly and heartlessly). She did not seem to care at all. I sent her pictures too. I filed a claim for my damaged mattresses, and I told Ms. Smith that this matter was not about money but about "doing the right thing."
My claim for damages was rejected except for a "partial renumeration of $60" in the face of 2 mattresses each costing $1200!!
DO NOT USE THIS COMPANY!!! They purposely and maliciously overcharge, perform poor service, and when they do wrong--they shift blame and NEVER admit their mistakes.
Do NOT believe a word they tell you. Google their reviews and the complaints levied against them and see for yourself!!
I looked them up at the BBB, and their rating is an F!!!
Here is a link to the BBB for other horrors!!! http://www.bbb.org/chicago/business-reviews/movers/e-z-movers-in-skokie-il-38005486
