- Report: #1386510
Complaint Review: EZ moving van lines - Florida
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Author Confirmed
Why?
EZ moving van lines
1248 S Military Trail, West Palm Beach 33415 Florida, USA
Phone:
8774121205
Web:
https://www.ezmovingvanlines.com
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EZ moving van lines DISHONEST, UNSCRUPULOUS and AMORAL West palm beach Florida
I was told a window of 5 days from pickup date is what it will take to get my furniture. Furniture pickup was on Thursday 06/29 .Day 5 which was on Monday 07/03 I called and was being told delivery was now 7-10 days from pick up. I called again on 07/05, which is day 7 and I'm told delivery would be 5- 8 days from that day and not from the pickup date! This is totally not what was conveyed to me. How is this appropriate ? Not only was I charged more than double on pickup, because I was given a wrong quote and provided with very little space in a medium sized van to begin with, I was also provided with false delivery date information. I was told initially it would cost $2238.38 in total, I payed a deposit of $931.71 and on pickup would pay half of the remaining cost and on delivery the remaining half.
I was charged $5509 on pick up and ended up paying $3078 that day and I'm yet to pay $1500 in cash on delivery. There were other companies but I went with this because of the cost and 5 day guarantee which obviously turned out to be false marketing. After speaking with Mike the contact person on 07/05 he then added the phrases "at least" 5 days 'to 24 days' when confronted, he did not state this before collecting $931.71 deposit. Mike did not give all the information required to make an informed decision he deliberately withheld any necessary detail before demanding the deposit. I called last week and was told delivery will be by the middle of this week( so from July 18th to 21st).
I called today July 18th, It took me 5 tries today to actually speak to someone. You call , they pick up and leave you on hold hoping you will get frustrated and hang up, they told me delivery would be next week... last time i spoke with them it was supposed to be this week? when confronted they have no answer. I am beyond frustrated and in tears .My books are with my belongings , I have my exams next month and I cannot study due to this disgusting excuse of a moving comapny. I have been gouged out of every penny I own yet they cannot even have the decency to deliver my belongings. Did I not pay for services in full? why am I being treated like this. They need to be held accountable for their actions.
