Fabrics and More is the absolute WORST COMPANY I HAVE EVER DONE BUSINESS WITH. So here's the story. Mike and I find this company on Craigslist (first mistake) this man named Guillermo comes to our home and shows us his companys product. Mind you this is in November 2012. Anyhow, we were happy and we put the deposit down for our shutters. Shutters take up to 8 wks to come in, which was fine as our new home would not be completed until later on the following year. June rolls around and our house is complete therefore we schedule our installation. The man, Derek I believe his name was shows up 2hrs late. I stayed calm and let him come in and start. Come to find out they did not order two of our shutters. THIS WAS on JUNE 7 2013! You mean to tell me since the original order not ONE PERSON DID QUALITY CONTROL to make sure the order was correct? Here we are November 27th. Even with ordering these shutters they should have been in by the first of August. I heard nothing from any of these people. I called repeatedly to the office and to the sales rep Reinas personal cell with no response. I asked for the Owner whose name is Albert (which is the most inconsiderate, irrational, disrespectful man ever) Who never ONCE got on the phone to speak with me and would only relay messages to me at his convenience...which consisted of needing me to pay the balance owed on the shutters or he would just come and take his product out of my house(which would ruin my walls) and give me a refund. Which is more hours out of my day for him to do so. Not to mention these 2 shutters included in the order in November 2012, and screwed up in June 2013 didn't come in until OCTOBER 24 2013!!!! Come to find out Guillermo quit, Reina was relocated to another office, and now I have a new sales rep. Well this individual calls me to set up installation. I tell him Friday, he says okay. I get a msg the installer will be late, which is a code I learned for NOT GOING TO SHOW UP! The sales rep calls me back once again 1 week later and acts like nothing ever happened. Stupid me just wanting to get the job done gives him the times I am available to set up another date and he says he will call me back in 45 minutes. Well little did I know 45 minutes is another code for 1 week. I have been arguing with this company for countless hours, and this owner Albert has the nerve to threaten me with a lawyer, and saying money is no object to him through his sales rep I might add.The man has YET to get on the phone.!? I tell them to come finish the job, that is all I want. The rep comes to my house last night. He was supposed to arrive at 3pm, and is not there until 6 pm and does not leave until 1030 pm. NOT FINISHING THE JOB BECAUSE HE FORGOT HIS DRILL! The owner called asking had he collected his money from me. I told the rep he wont get a DIME until the job is DONE, and he can come back TODAY 11/27/2013. He said he would be to our house at 1130....is he THERE????? NOPE! IM SO DONE. NO ONE USE THIS COMPANY FOR ANYTHING!!!!!!!!!!!!!!!!!!!!!!!!!! From what I understand this ALBERT owns a few other companies and I intend on finding out the names. This man is horrible and his business ethics are even worse. CONSUMERS BEWARE!!!!!!!!!!!!!!!.bing.com/search?q=fabrics+and+more&form=IE10TR&src=IE10TR&pc=HPDTDFJS
FabNmore
Houston,#2UPDATE Employee
Tue, July 19, 2016
Dear Treated Like Trash,
We here at Fabrics N More, think you have made a Mistake. You have mixed up the old and new, The new company started in 2014 and have had no employees with the names that you metioned. Also, one of the partners Albert only arrived in Houston from France in 2014 and had never spoken to any customer before that. Either your dates are wrong or your story is a lie. We also looked through our database for outstanding orders regarding a Blind and Shutter order and none was found.
If you truly want to resolve this matter share your real name and we will be glad to help you. We have a trained professional team to handle all concerns or complaints.
Regards,
My real name, A real person
Irene