We were having some issues with our car's transmission, so we took it to Factory Direct Transmissions in Orlando FL. (big mistake!). We knew it was probably nothing major because we had just gotten the car checked out a few weeks prior from another shop we normally use. We however no longer live in close proximity to that shop. Before going in we saw their advertisement for a free diagnostic........... that was the main reason we went to them.

We talked to Erik L. the manager, and explained our problem and told him we would have to leave the car with them. We asked him about the diagnostic and he said it was absolutely free, just like it's advertised. We told him we also wanted a written estimate before any work was done to which he replied "of course".

We called back later that day and spoke to Erik again. He told us that they had been swamped and that they hadn't had the chance to look at it ........... that they would get to it tomorrow. We called the next day but couldn't get hold of Erik so we asked to speak to the president/owner (John R. Maszy), but was told he was not there either. Supposedly no one else there could help us.

After calling all day we finally got hold of Erik at nearly closing time. Erik apologized and said that they had been really busy and that they were currently looking at it, and that they would call us in the morning. He called that afternoon and said that the repairs would be $1700. I told him "no, that's way out of our budget" and that I don't want them to do anything to the car and that we would be down there soon.

When we got there Erik told us if we didn't want the repair we would have to pay $400 for the diagnostic work. We quoted their policy, and he just shrugged as if to say whatever. After allot of back and forth, Erik became hostile and condescending. In essence, he was a complete jerk! He told us he was busy, that he didn't know anything else, then said he had nothing more to say. He also advised us to talk to the owner, John Maszy the next day.....that he would also give us the written estimate. It's funny how they were always claiming they were busy but in the couple times we were there......... there was only a couple of cars.

We came back 8:00 am the next day and talked to John Maszy, who in turn said they had already done work to the car and that it was almost completed. Also that the final bill would be over $2000. I almost had a heart attack. We explained that we did not give the okay to do any work and we were never given a written estimate. Mr. Maszy said there's basically nothing he could do and went into this rant about how we were getting a good deal. Basically we would just have to pay the bill or else.......... no car. The car has not been right since they put their hands on it!

I have NEVER dealt with a car repair shop this bad before in my life! I have found out (after the fact
unfortunately) that they have done this to many people They even fake their own positive reviews. I have posted reviews about them on different sites because I've been so outraged over this. In doing so they have threatened and tried to intimidate me........... they even assumed that I was another customer and posted their private info which I assume they got from a invoice. They posted what they say is their name, ph. number and address and said all kinds of slanderous stuff about their alleged criminal record and personal life, etc. What reputable company does this? They are nothing but thugs and con artists.

Click Here to read other Ripoff Reports on Factory Direct Transmission Repair

17 Updates & Rebuttals

Justice

orlando,
Florida,
USA

Different names .......same old con!

#2Author of original report

Fri, August 12, 2011

Sorry that particular Google site is under the name of Orlando
Transmission Repair. That's probably one of their new names since the
Lee road shop was supposed to be closed down. They often move and change
their names. I wonder why.......?? I believe they also go by the name
of All transmissions world and Remanufactured Transmission. But it's the
same people. They also took down some of their fake reviews on their
other Google site......... probably after reading my last post. They do that quite often...... they'll probably put them back up soon.

Justice

orlando,
Florida,
USA

Does Rob know he's a ex employee?

#3Author of original report

Fri, August 12, 2011

These people are such liars. They lie so much they can't even keep
their lies straight anymore. I saw this fake "random customer"
review on their Google site......... it'll probably be taken down after
they realize their mistake. Could this possibly be the same Rob that they accuse me of
being? I wonder does he know he's a ex employee. Maybe he works there for free now as
punishment.

Tom ? - Aug 11, 2011

We had a Honda accord and an F-150 fixed at
Factory Direct Transmission and both cars run great. They had fair
pricing (vs the dealership) and the workmanship was great. Rob hooked us
up! We recommend these guys esspecially when it comes to Imports.

mr rik

miami,
Florida,
USA

So "Rob" is a "SHE"???

#4Consumer Comment

Wed, August 10, 2011

So this "former employee" "Rob" is now a she?

SCUMBAGS!

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Justice

orlando,
Florida,
USA

Give me a break!

#5Author of original report

Tue, August 09, 2011

These people are pathetic! They wouldn't know the truth if it ran them over! Now they want to claim that I'm a disgruntled ex employee. Let me get this straight, first I was a competitor, then I was a former customer by the name of Monique. Now I'm supposed to be a former employee? What about the customer (Monique)whose personal info you posted on line in retaliation, because you thought that I was them?

They also slandered them by posting what they said was their criminal past on several review sites
and made all kinds of threats to them. What does that say about you (FDT)? Who will I be tomorrow? You just don't want people to know the truth........that we are former customers that were ripped off by you. I don't like to be taken advantage of by anyone and I don't like to see anyone else taken advantage of either.

You defraud people everyday, and I want as many people to know that as possible. I would never have been a former employee of yours because I wouldn't want to be part of a business that rips people off for a living! I'm sure you'll probably post some more of your fake customer comments after this...... This is the original response from the owner taken from one of their sites. If you look near the bottom of his new post up above, you'll notice he didn't even have the sense to change the she to a he.

Response from the owner
Factory Direct Transmission - Saturday, August 06, 2011

Again... This person is not a customer. She is a known con artist who
is under investigation for trying to blackmail small business owners
into giving her money. She has been cutting and pasting the same
complaints on every single website that we advertise on. Other shops
have contacted us about her and her complaint is just an attempt to
extort money our business. Extortion (also called shakedown,
outwresting, and exaction) is a criminal offence which occurs when a
person unlawfully obtains either money, property or services from a
person(s), entity, or institution, through coercion. Anyone can post a
complaint on ripoffreport.com with a computer and 5 min. of their time.
We take care of our customers and we save people money every day when
they need the savings the most. Before we discoverd this person was
trying to shake us down we offered several times to meet with her and
come to a fair resolution to her so called complaint and she refused to
meet with us but only wanted us to send her money without a face to face
meeting. We currently have FDLE investigating her and she can tray all
she wants to extort money from us but our (real) customers know that we
have a good reputation, affordable prices and customer service second
to none. Please ignore her and keep voting Factory Direct Transmission
the number one shop in Central Florida.

therealmacoy

altamonte springs,
Florida,
USA

We know who it is now...disgruntled former employee Rob

#6UPDATE Employee

Tue, August 09, 2011

This person is not a customer. He is a disgruntled former employee who was

terminated for poor customer service practices. We have a standard that is very

high when it comes to customer service. We terminated his position and that's

when the fake complaints started. He has been cutting and pasting the same

complaints on every single website that we advertise on. He is trying to hurt

the reputation of this company as he had done with 2 previous employers in the

past. We hired a internet investigator to track this person through URL and IP

addresses and it turned out to be someone we know and someone customers know

from our Lee Rd Location. We are weighing our legal options right now so please

ignore this person and the false reviews they have posted... Anyone can post a

complaint on ripoffreport.com with a computer and 5 min. of their time. We take

care of our customers and we save people money every day when they need the

savings the most. Before we discoverd this disgruntled former employee was

trying to shake us down we offered several times to meet with him and come to a

fair resolution. He refused to meet with face to face. Our (real) customers

know that we have a good reputation, affordable prices and customer service

second to none. Please ignore her and keep voting Factory Direct Transmission

the number one shop in Central Florida.please feel free to call us at

407-331-9819 or email at [email protected] with any quaestions

or concerns. Thank you very much for your time and consideration

Justice

orlando,
Florida,
USA

Stay away from the exhaust fumes!

#7Author of original report

Sat, August 06, 2011

Are the religious postings meant for me or you (Factory Direct)? Are you trying to exorcise me
or something? I just want to know so I can be prepared. I'm Baptist btw. It's funny that they
should make all these religious posts when the user name that they used on one review site
is Diablo666.

I think they are a bit confused. Consumer 11 on this site is also them, the review "Get over it
already"......... it's the same fake review from their Google site. They didn't even have enough
sense to change my user name. They just copied and pasted it like it was. Whoever has
been responding has been inhaling way too many exhaust fumes for way too long.

rickandjen

winter park,
Florida,
United States of America

Get Over It Already

#8Consumer Suggestion

Sat, August 06, 2011

It appears that whomever litalknowledge4u2 may have a personal problem with your company. I see them posting on every site. I read your complaint but it looks like the owner or employee from factory direct transmission has offered you a chance to resolve your issue and you have declined so what is your freakin problem? Either take the oppertunity or move on with the decision you made. Posting all this madness only makes you look a bit crazy. If someone offered me a resolution to an issue and it meant putting something behind me I would most likely take it. Maybe you need to get laid or something. But get over it already you nut job... Children are starving in Africa, the Middle East is at war with us, our justice system found Casey Anthony not guilty... You really should focus all your negativity toward a more just cause. Jen

mr rik

miami,
Florida,
USA

See

#9Consumer Comment

Thu, August 04, 2011

If these guys have no trouble committing blasphemy they will RIP YOU OFF!

Report Attachments

Jim

Millbrook,
Alabama,
U.S.A.

Every day I see people arrested that claim to be Catholic, It does Give them a "Pass' so to speak

#10Consumer Comment

Thu, August 04, 2011

But they're still Jailed and fined, the Rosary doesn't prove anything, except that they're Holy Crooks.

And the Holy a*****e posting here has NO understanding that crooks are HOLY too.

therealmacoy

altamonte springs,
Florida,
USA

The holy rosary

#11UPDATE Employee

Thu, August 04, 2011

Begin by holding the crucifix, saying "In the Name of the Father and of the Son and of the Holy Spirit," (making the sign of the Cross while doing that), then say the Apostles Creed.

On the single bead just above the cross, pray the "Our Father." This and all prayers of the rosary are meditative prayers.

VIDEO: The Mystery of the Holy Rosary The next cluster has 3 beads. The "Hail Mary" prayer is said on these three beads. You pray the 3 Hail Marys while meditating on the three divine virtues of faith, hope, and love/charity.

On the chain or cord after the three beads, say the "Glory be..."

On the next bead, which is a single bead, you announce the first divine mystery of contemplation. For example, if it were a Monday, you would say the first Joyful Mystery is "The Annunciation", at this point you pray the "Our Father" prayer.

Now this will bring you to the first decade, or set of 10 beads of the Rosary. You will then pray 10 Hail Marys while contemplating the first mystery, example: The Annunciation.

After the 10th Hail Mary you will have completed the first of 5 decades which make up a Chaplet of the Rosary. You now come to another single bead, at this point, you pray the... Glory be to the Father... then (on the same bead) pray the O My Jesus... then (on the same bead) announce the next or second mystery. For example: if its Monday and your praying the Joyful Mysteries, the second Joyful Mystery is The Visitation. At this point you pray the Our Father....

You will now come to the second decade or group of 10 beads, you will now pray the 10 Hail Marys while contemplating the appropriate mystery.

You continue to pray the rosary the same way throughout. If your intention is to pray a Chaplet (a single set of mysteries) at the end of the fifth mystery you will come back to the joiner, this is where the decades all join with the lower part of the rosary which contains the cross. When you come to the joiner, you decide whether or not you wish to say another Chaplet or end. If you decide to say another Chaplet you simply announce the next mystery and continue. If you wish to end, you simply say the Glory Be To The Father, the O My Jesus, The Our Father and end the rosary with the Hail Holy Queen and the sign of the Cross........

therealmacoy

altamonte springs,
Florida,
USA

Repent

#12UPDATE Employee

Thu, August 04, 2011

Have God and the pursuit of sanctity in Christ been the goal of my life? Have I denied my faith? Have I placed my trust in false teachings or substitutes for God? Did I despair of God's mercy? Have I avoided the profane use of God's name in my speech? Have I broken a solemn vow or promise? Have I honored every Sunday by avoiding unnecessary work, celebrating the Mass (also holydays)? Was I inattentive at, or unnecessarily late for Mass, or did I leave early? Have I neglected prayer for a long time? Have I shown Christlike respect to parents, spouse, and family members, legitimate authorities? Have I been attentive to the religious education and formation of my children? Have I cared for the bodily health and safety of myself and all others? Did I abuse drugs or alcohol? Have I supported in any way abortion, "mercy killing," or suicide? Was I impatient, angry, envious, proud, jealous, revengeful, lazy? Have I forgiven others? Have I been just in my responsibilities to employer and employees? Have I discriminated against others because of race or other reasons? Have I been chaste in thought and word? Have I used sex only within marriage and while open to procreating life? Have I given myself sexual gratification? Did I deliberately look at impure TV, pictures, reading? Have I stolen anything from another, from my employer, from government? If so, am I ready to repay it? Did I fulfill my contracts? Did I rashly gamble, depriving my family of necessities? Have I spoken ill of any other person? Have I always told the truth? Have I kept secrets and confidences? Have I permitted sexual thoughts about someone to whom I am not married? Have I desired what belongs to other people? Have I wished ill on another? Have I been faithful to sacramental living (Holy Communion and Penance)? Have I helped make my parish community stronger and holier? Have I contributed to the support of the Church? Have I done penance by abstaining and fasting on obligatory days? Have I fasted before receiving communion? Have I been mindful of the poor? Do I accept God's will for me?

Justice

orlando,
Florida,
USA

Unbelievable!

#13Author of original report

Wed, August 03, 2011

Unbelievable!These guys are posting their fake customer reviews! The same ones they put up on every review site. If that isn't bad enough now they are "using" prayers too. As a religious
person I'am deeply offended by that. Don't use religion to sell your illegitimate repair business!

If the folks at Factory Direct want people to believe that they are just good hearted Christians, why don't they refund the money they scammed from customers? They also might want to start following
the eighth commandment "Thou shalt not steal".

Jim

Millbrook,
Alabama,
U.S.A.

Hail Mary? Mary fixes cars now? I doubt it.

#14Consumer Comment

Wed, August 03, 2011

You're a nuisance here, You have NO benefit, GO AWAY "HOLY MOLEY", Just noise.

therealmacoy

altamonte springs,
Florida,
USA

Hail Mary

#15UPDATE Employee

Wed, August 03, 2011

Hail Mary, full of grace.
Our Lord is with thee.
Blessed art thou among women,
and blessed is the fruit of thy womb,
Jesus.
Holy Mary, Mother of God,
pray for us sinners,
now and at the hour of our death.
Amen.

Report Attachments

mr rik

miami,
Florida,
USA

Good that

#16Consumer Comment

Tue, August 02, 2011

the employees are customers too!

Bunch of CROOKS!

Report Attachments

therealmacoy

altamonte springs,
Florida,
USA

We take Care of our Customers....

#17UPDATE Employee

Mon, August 01, 2011

This claim is made by a person who is only trying to hurt the reputation of a company with a great BBB rating and has helped thousands of people save money. This person is cut and pasting negative fake reviews on every single website we advertise on. If this were a real customer they would have contacted us months ago when we offered to resolve this so-called issue. They have chosen not to resolve anything but instead has wasted so much time online posting, then taunting us with personal messages and links to their fake reviews. We currently have the Florida Dept. of Law Enforcement, a private investigator and a internet expert working to track this person through their URL and IP address to pursue State and Federal charges of Fraud, Extortion, Slander, Cyber Bullying and much more.
Factory Direct Transmission has an outstanding reputation for good quality, affordable pricing, honesty, integrity and perhaps trying too hard to make everyone happy. If this were a real customer we'll say this one last time.
"If you have a problem with a repair, the price, the service or anything what-so-ever... Please contact John at 407-298-1800 or visit any one of our locations in person or just email us at [email protected]. We will address your concern and do whatever it takes to make our customers happy. If this so called customer contacts us and has a legitimate complaint we will stop the investigation with FDLE and will not pursue charges against them. But until this so called customer comes to us we will press on with our investigation and purue legal action to the fullest extent and follow it with Civil Action too"... If you would like to see the many customers who hav had great exp. with Factory Direct Transmission check our google ads and repair pal ads for reviews and information. http://maps.google.com/maps/place?rlz=1T4GGLL_enUS385US386&um=1&ie=UTF-8&q=factory+direct+transmission&fb=1&gl=us&hq=factory+direct+transmission&hnear=0x88e77739cc157c19:0xd71d0f8ffc80e888,Apopka,+FL&cid=6962572656682584385&ei=GaI0TrnzGoK2tgf3mYH5DA&sa=X&oi=local_result&ct=placepage-link&resnum=1&ved=0CB4Q4gkwAA

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therealmacoy

altamonte springs,
Florida,
USA

God Bless America

#18UPDATE Employee

Mon, August 01, 2011

Honest, Dependable and in your corner I just picked up my Lincoln Aviator a few hours ago from these guys and my husband and I could not be more impressed with their level of service. When I first called for an estimate on replacing the flywheel of our vehicle the owner of the company gave me a penny by penny breakdown of what it would cost and why. They went out of their way to return our starter that was still under warranty instead of charging us for a new one. When we picked up the vehicle it was a little dirty on the inside so my husband went in just to get a rag to wipe down the steering wheel and seat and instead the owner came out and cleaned it himself. The price was way under budget since they helped us save money wherever they could. ABSOLUTELY AMAZING!!! We live in Ocoee and will drive out to Altamonte any day to get transmission work done by these guys!!!!

Great service and pricing! stellar Look... I'm not one to post reviews online about anything. but I must say... the guys at Factory Direct Transmission in Altamonte really hooked me up. It sucks (transmission issues) any way you slice it but these guys were the only ones that where affordable and honest!!!!!!!!!

Honest, Dependable and in your corner I just picked up my Lincoln Aviator a few hours ago from these guys and my husband and I could not be more impressed with their level of service. When I first called for an estimate on replacing the flywheel of our vehicle the owner of the company gave me a penny by penny breakdown of what it would cost and why. They went out of their way to return our starter that was still under warranty instead of charging us for a new one. When we picked up the vehicle it was a little dirty on the inside so my husband went in just to get a rag to wipe down the steering wheel and seat and instead the owner came out and cleaned it himself. The price was way under budget since they helped us save money wherever they could. ABSOLUTELY AMAZING!!! We live in Ocoee and will drive out to Altamonte any day to get transmission work done by these guys!

Great Price! Nice guys, hot runner (Shannon)What a life saver... I checked out all the shops in town... These guys are great. Low price was the best part of it all! These folks helped me and my family out of a jam... I highly recommend them for fair pricing, fast service, friendly staff and knowlegable staff. I shoped around and factory direct had the best price with the best warranty out of 7 shops we checked out! Eric, John and Jerimee are very helpful....And affordable! GREAT PRICE, GREAT SERVICE, KNOWLEGABLE STAFF AND VERY GOOD CUSTOMER SERVICE. I WOULD RECOMMEND FACTORY DIRECT TRANSMISSION TO ANYONE WHO MAY NEED TRANSMISSION WORK DONE!