- Report: #1215475
Complaint Review: FactoryOutletStore - Syosset New York
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Author Not Confirmed
Why?
FactoryOutletStore
575 Underhill Blvd Syosset, 11791 New York, USA
Phone:
1-800-816-0810
Web:
http://www.factoryoutletstore.com
Categories:
Business Rating:
(0)
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FactoryOutletStore FactoryOutletStore.combraun.factoryoutletstore.com Refused to issue full credit for incorrect product shipped or my cost to return the product. Syosset New York
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I ordered a product online from this company. As is my habit, I also made a screen shot of the web page. I then received a confirmation of the order with the description of the product matching the one as shown on their web page. The product that I subsequently received was an entirely different product and was not an acceptable substitution. I took a picture of the product that I received along with the original shipping carton. The product was placed, unopened and undamaged, back into the original shipping carton, taped up and taken to the UPS hub and returned - at my cost. I have not received full credit for the return and this company has refused to issue credit for my out-of-pocket cost of $11.35 to return the product even though the error is theirs. I should not have to pay to return a product incorrecly shipped by the retailer. Since the erro is completely theirs, I expect full creit for the product returned to them and credit for the cost of shipping.
