- Report: #1114503
Complaint Review: FactoryOutletstore.com - Brooklyn New York
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Author Not Confirmed
Why?
FactoryOutletstore.com
34 34th Street Brooklyn, 11232 New York, USA
Phone:
800-8160810/866-6121641
Web:
FactoryOutletStore.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
FactoryOutletstore.com Lied about delivery said "UPS does not deliver on Dec. 31 2013" said "phone was on back order" said supervisor will call me next day Jan. 8 2014 between 8am/4pm which never happened" web site stes "MONEY BACK GUARANTEE" & "NO HASSLE RETURNS" "GUARANTEED ONE DAY SHIPPING" Brooklyn New York
I ordered this phone Dec. 27 2013 it gauranteed delivery Dec. 30 2013. I called Dec. 31 2013 because it never came and no conformation information; after I called the customer rep I spoke with and stated this to her she then sent me conformation & stated "UPS was not delivering Dec. 31 and I would get my phone Jan 3 2014. No show of the phone Jan 3 2014; called again this time was told phone was on "back order" I checked web site & it still says "in stock" was told I will get the phone Jan 10 2014. When I got the phone it came with an international charger; called again ( each call takes a minimum of 20 minutes to get through )and was told they weren't sure if they could send me the correct charger and would call me back within 24 hours; no call on this. This time I called to speak with a supervisor & she sent me an adapter for the charger. I Chargered the phone and though it turned on it did not work giving or recieving calls for about an hour. When we were able to make a call you didn't hear anything (voices). Had to stand by back door of house (it's freezing here in NY) to make a call; volume is extreemly low. Outside of house same problems not being able to make calls. When a call went through it was for about 2 minutes and we lost signal. I called company again and said I wanted a return merchandise number/lable to send the phone back and want my money back. Websit states "Money back guaranteed" and "No hassle returns" The girl I spoke with said no; I'd have to make an exchange; I said NO I want my money back like it says on your web site and never want to do business this this company ever again; thats when she said a supervisor will call me Wednesday Jan 8 2013 between 8 am and 4 pm; we have your information. To no surprise I did not get a phone call; so today I called the number fron this web site ResellersRating.com where I read numerous complaints from people on being ripped off & decieved about their products. I also read Factoryoutletstores rebuttle to some customers where they are refunding the for there purchase ( including cell phones ). When I said this to Michelle the supervisor for Factoryoutlets.com she got very quiet for a few seconds; than said for me to hold on. When she got back to me she said she would see what she could do for me and if I don't hear back the next day I will get a call on Monday. I am not holding my breath on any call back from her or anyone after what I have been through. The Better Business Beurau has about 400 complaints on this company; and my next letter is going to be to them. I thank you in advance and appreciate any help on this matter.
Sincerley, Kathryn Keegan
516-356-7140
